TakeToursReviews of taketours.com

the first trip took us more than 9 hours to get into our first destination niagara falls and it was the worst experience that we’ve ever encountered; (1) the restroom was locked for the entire trip , unless you are chinese, yes they only allowed chinese people to use it so bias, (2) you cant be late and thats acceptable but if you are chinese the tourist guide and the driver will wait without any words, (3) the driver doesnt know how to speak and understand not even a simple english which is often cause of misunderstanding, (4) customer service was terrible, been on the phone for more than 30 minutes bt still cant speak with no one same with the live chat I’ve got no response, it was so hard to reached them out w an urgent and non urgent concerns. (5) they should give you a concrete and well detailed itinerary so you will be aware as to what time, wht type of restaurant etc. so you can plan ahead just in case you will not goin to avail the other activities.

Why didn't I see this site before i booked with them!!!! Please learn from my mistake, worst ever!!! I did the 2 Day DC and Philly, don't book with them....you are better off planning the trip yourself and taking a hop on and hop off bus! I only saw 5 star reviews on their website, and like a fool, I believed them! HORRIBLE!!!!!!

Company changed the itinerary during my trip without notifying me. When I inquired about this they simply replied that Lassen (sub-contract company) made a change, despite what was on their website when I paid. I've made a formal complaint, but so far nobody responded. They also removed my review from their website! Taketours lies about their tour packages and refuses to admit it!

I recently booked a tour using Taketours and it was the most distarous trip ever! I had a bad feeling about this tour initially itself when I had to confirm my bookings numerous times over chats and calls and still didnt receive it until 10PM the day before I had to leave for the tour. On pickup day, as confirmed by taketours that I will be dropped at hotel, the girl who cam to pickup told us they didnt have cars and couldnt drop us to hotel and we will have to go to chinatown and be there till 5. I was traveling from India and after a 40 hour journey all I wanted was to sleep and rest. I had already confirmed this thrice with taketours that the pickup people will drop me directly to the hotel, but they shifted us around and finally dropped us at hotel around 3.30PM. When I tried reasoning with driver he rudely told me off and said that is how the tour works. Each day tour would start around 6 and at every attraction you get too less time to see it. If you are late for 5 minutes, the guide humiliates you in front of the entire bus. For the entire trip, the guides wouldnt stop for lunch or breakfast. They didnt even have water on bus and we had to scramble in the limited time to buy water from the most expensive places. Most problematic was the language issue! This tour is supposed to be "bilingual" but drivers/guides would speak in chinese 90% of the time. For 1 line of english they will speak 10 in chinese and at many points will skip english altogether. Also their English is non comprehensible for better part and you need to listen with 100% concentration to understand a word. After all that you even have to mandatorily give a whopping 20$ per person fee every day(which became 80$ for us, a family of 4 so 80*4 = 240$) The worst part was someone stole my wallet with all the cash for the trip and no one helped us even when we told the guide. They still kept pressuring us to give them the fees. We were so distressed and tired we had to leave the tour in middle!

I booked the 1-Day Antelope Canyon Bus tour departing from Las Vegas. I arrived at the meeting point 30 mins prior to departure and waited for an hour for the bus to pick me up. I asked every single tour bus that passed by if this was my tour but the bus didn’t show up. When I called the tour guide, she told me that the bus had already left without me because they couldn’t find or call me. I was definitely at the meeting point on time and nobody tried calling me at all. I can only assume that my tour bus leaving for Antelope Canyon didn’t stop at the scheduled meeting point according to my confirmation or it didn’t show up at all. When I tried calling the customer support, nobody even answered the phone. The only way to contact Take Tours was through a live chat. They refused to reschedule me or to give me a refund. I can certainly NOT RECOMMEND this travel agency.

I took 3 days trip to Niagara Falls, Washington DC, Philadelphia. As per Itinerary Day 1 - Niagara, Day 2 some places of Network state and Day 3 - Washington DC and followed Philadelphia. They are written some arbitrary location for some days Day 3 attractions will cover on Day 1 and Day 1 on Day3, that information is neither covered in Itinerary nor ticket confirmation email. Once we are on boarded in Philadelphia and the bus guide is announced we covered Philadelphia(Day1) and going to Washington DC. our boarding time is 10:30 AM of Day1 and bus moved 10:40 AM of Day1 from Philadelphia. we tried to reach bus guide for Itinerary change, he says check with people where you book the ticket we are not responsible, and we tried to reach out all number provided in communication email but no use and not proper response to handle the things. Bus seats are not at all good and hand rests are not working properly and bus rest room is locked. First day accommodation was worst when we entered in to hotel room celling coated color is dropped on my 5 years kid like a big pancake size and no drinking water. Tour guide is showed attractions where they make the money not as per schedule. If we asked they saying no time to cover. Last day of my trip is horrible and un-forgotten in my life. Tour team treated very well, they parked some rest area which not have anything and asked us to get down from the bus, thrown all our bags outside, without discussing anything with us, they just asked us to pay money of service tip/fee, we are not accepted to pay tips because of poor service and they called 911 to get their service tip/fee of $10 per person per day. I am at middle of the road/trip @7.30 PM with my wife and 5 years old kid and 19 months baby. I made my own transportation to reach home be spending approximately $250 with the help of friends. I saw hell in my life and reached home @ mid night 1.10 AM. He dropped off not only me, total 16 people in the middle of the road, all have 13 months age baby to under 5 years kids of different ages. They asked to get down the bus 4 of old age people of 65 + years if they are not paying service tip money, due to the age problem they paid requested the tour team guys to drop reasonable location where they get transportation and tour team guys are accepted. All kids are struggled a lot without proper food. This is the way take tour team of treating customers? Only money is the matter for your company not customer satisfaction? Once again thank you for arranging money minded and unprofessional tour guys to trip. I have attached photos how take tour team treated with customers.

Very bad and roude customer server also same with tour guide. Tour guide contacted one day prior for to pay for optional package. Also no curtsy for change in itinerary if flight gets delay or cancel. I never book on taketours ...

Review of 2 day Grand Canyon & Antelope Canyon Tour • Customer Service is totally unhelpful. We tried to enquire in advance about food options and stops due to allergies, however they couldn’t tell us this or give us contact details for the tour guide. • The tour guide was Chinese and spoke broken basic English. Chinese instructions were spoken first, then an English interpretation that was not very informative. • Majority of customers are from China/Asia. We were the only Western customers on the bus. • Very old bus. We had to ask for the air conditioning to be turned on…and were told it was not possible as the engine was still heating up! • DANGEROUS driving - the bus driver was attempting ridiculous crazy manoeuvres at one stage to overtake long queues of traffic stuck behind slow moving trucks as they needed to drop paying ‘optional’ helicopter tour customers at the airport on time. This was happening on roads with blind spots or hills where you could not see what was coming the other way. Other vehicles had to brake to let the bus back-in to avoid head on collisions. We were seriously concerned for our safety and alerted the guide to stop the drivers behaviour…which caused an argument between driver and guide. He attempted to justify the action saying they were within the speed limit for the road! • Both lunch stops and dinner stop were at Chinese Buffet restaurants. No alternatives offered and reason offered was majority of customers like that kind of food (Chinese customers)! You had to make do with whatever was nearby which was normally Burger King. For dinner there was nothing else nearby except a Mexican takeaway…therefore we had to wait around while others had their dinner before they would take us to the hotel (where there were multiple options around) which meant we ate very late. I don’t understand why they couldn’t just drop people at the hotel first rather than force another Chinese Buffet. • Compulsory service fee must be paid oi cash on the bus of $10 per person per day. This is regardless of whether you receive good service. • Entrance fees for key attractions not included in tour price. We had to pay an additional $65 per person to visit Antelope Canyon, which was higher than the fee available directly. We were also promised by Take Tours guaranteed prime time entry, which is around 11:30 tour time. We didn’t get to go in until 12:45pm as that was the slot they had booked which is a cheaper ticket and not prime time as by the time you reach the Canyon entrance it is 1pm. • Tour was supposed to have ability to do an optional Lake Powell cruise. However the guide failed to mention this and when questioned did everything to come up with reasons why we couldn’t do this, so not as advertised.