Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
Tajima DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear, prescription polarized, and prescription Transitions lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.
Tajima Direct (tajima-direct.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 244 reviews with 5 stars · Clear filters
My experience with Tajima is one hundred percent the opposite of the horror show I experienced repeatedly and with an unsuccessful end with the Lensabl folks! They did a great job fillinf my prescription for progressive lenses.
By System A.
I am totally thrilled with the customer service at Tajima. Jacob was accommodating. He is a man of his word. The lenses I purchased are of very good quality. I had 5 pairs done and I have nothing to complain about. The process was flawless. If your thinking about getting new lenses in you sunglasses, think no more, just do it, you won’t regret it. Thank you, Thank you.
By John E.
Communication, product, fit and finish and how they operate should be a model for all companies. Jacob kept me informed through the process and was even willing to hold my frames until I could send a segment height measurement for them. Just got my costas back and the segment height they esitmated is spot on. So good, I sent them another pair for lenses.
By Ed
I had a pair of Gucci sunglasses, and I was told by my eye doctor I could not replace the lenses. I found this website, and I am blown away by how fast and easy this process was. My lenses are amazing, and I could not be happier with the results and communication during this process! I will recommend it to everyone.
By Melissa
Had a pair of Maui Jim Black Coral kick ass sunglasses that I could not wear anymore cause needed the prescription. Came across Tajima Direct and they solved my problem. Lens look great. Jacob was great to work with. Well recommended!
By Steven K.
I had a pair of discontinued Maui Jim frames in like new condition. Because they were discontinued, Maui Jim would not install progressive lenses so I was out of luck. I contacted Jacob at Tajima Direct, and he and Steve were more than helpful. I received my glasses back from them and I am very impressed with the quality and how clear the lenses are. I would recommend them highly and know I will be using them in the future for all my sunglasses. Awesome customer service!
By Timothy Z.
My experience with Tajima was exceptional. I have a prescription that is difficult fit into a lot of sunglass frames I like. Tajima was able to make and install lenses that were substantially lighter into frames that the sunglass company could not do. I ended up with the frames I wanted with lighter lenses than would have come from the manufacturer. Customer service was top notch from start to finish. I can’t say enough on how happy I am with Tajima. Highly recommended.
By Kevin
This is a quality lense, excellent customer service and quick turn around. I had a pair of Persols. The glass lense shattered after a many years of use. I purchased new lenses from a lower cost site. Worked well enough but was scratching and getting a weird oil and water look to it. This new lease and crystal clear. Glad I took a chance. Thank you for the service
By b G.
