SylazaReviews of sylaza.com

If I could give negative 5 I would. Tried to get 100% refund as advertised and was told that I need to return item at my expense before receiving refund. Return address is in Indonesia and would cost $20 or more. Who would go to the effort to return $24 item to net a $4 refund. They tried numerous times to entice me to keep it starting at 15% until getting to 55% after finding out that I filed a dispute with my credit card. I ultimately won my dispute without returning item which I could have bought at Dollar Tree for $1.25. False advertising and claims ultimately made this another bad experience with unscrupulous companies which sadly seems to be very common these days.

If I could give a minus review I would. I paid $53.94, $7.00 shipping and $1.38 tip. What I received was crap flowers not the full bushy plants they advertised but three small sprigs of flowers. I could go to the Dollar store for that purchase. They claim 100%refund. I received a note from the company “In accordance with our official product purchase options, we strictly ship your order based on the selections you made at the time of purchase; therefore, the items you received fully comply with your order details. However, we are sorry to hear that you are dissatisfied with this. I would like to offer you a 15% discount and hope you will choose to keep this order. If you truly do not wish to keep it, please consider giving it as a gift to a friend or family member.” I could not find on the website Product purchase disclaimer

Definitely a scam! I ordered 2 hanging baskets that were full-size in the picture but received 2 single floral stems! When I tried to return for a refund (referencing their return guarantee) I got only grief. First I was offered a return of 15%, then 20%, then 30%, then 35%! Was told a full refund would require actual receipt of the item delivered back to Indonesia and even with a trackable shipping service or purchasing shipping insurance there is no way to guarantee that they will receive my returned items!

If I could give a zero star rating, that is what I would give this company. Their advertisements for floral arrangements are misleading, and their product is expensive and has SO much to be desired--quite subpar. I reached out to the company regarding the order and the 100% satisfaction guarantee, and they asked for a photo of the shipping label and the product, which I sent. I heard nothing for 28 days, so I sent them an email ... to which they responded that I could keep the tiny little stalks and receive a 15% discount on future orders. SERIOUSLY? I warn everyone to stay away from this company. If I could include the photo of the flowers, I would.

I ordered 6 different plants and the only one I received was the multicolored one. I’m not paying $100.00 for one plant when I ordered 6. Either I get reimbursed or I get the rest of my order. They were ordered on June 18th 2026

I ordered what I thought was going to be a full display of UV resistant artificial petunias. What I received was a joke compared to what was advertised. When I asked for a refund I was told they would give me a 15% refund and I could keep the item, despite my order saying "If the product doesn't meet your expectations, we will issue a refund. 100" When I told them NO I want all my money back, I never heard from them again forcing me to take higher measures.

Update: To date I have not received a refund and I have refused any offers. An email I received today appears to be from a whole different company, Sertou. They are now offering me 50% rather than the last offer I received from Sylaza at 80%. As I previously posted I called Apple and disputed the transaction as I did not receive what I ordered. Apple requested all correspondence and I also attached pictures of what I ordered and what I received. Any further updates, I’ll let you know.

I bought 2 bunches of flowers with 💯 guarantee for refund if it’s not to my satisfaction. The flowers were $15.99 and was the worat quality. It looked worse than what you would purchase from dollar tree. I approached them for refund and I would send the products back to them. We went back and forth for atleast 5-6 weeks with them constantly pushing that it would cost a lot to return. I said I would foot the cost if they would refund my money. They started negotiating the return finally I was tired of their tactics of tiring people out by wasting time and settled on 50% return. It has been 6working days and I have been watching for the $$ and NO refund to the original purchase card. Lies !! Cheats !! No honor or value for their words - no integrity!!!