SWISSGEARReviews of swissgear.com

I bought a suitcase 7 months ago, used it three times and the zipper broke. Contact customer services , I was told I would have to take it to a place that repairs zippers on suitcases, at my expense. Do not buy from this company!!!

If I could give 0 stars I would. I will never ever buy from this company again, they act like they are from overseas, but meanwhile are in Pompano Beach, FL. I am a long time 15+ year customer. I have bought 3 luggage sets, and 2 backpacks. I bought a new luggage set, used it once, and one of the bags was a complete disaster - frayed at every single seam. Not even one spot, literally everywhere! I filled out their lengthy online custom service portal info multiple times, mailed in labels via certified mail, attached photos-= every hoop they threw at me I handled for months. Then they never follow up and respond - me talking to myself in the portal. Had to get on a customer service chat 6x to get someone, who only would tell me I would hear back, and nothing. Then I find they just closed it out in the warranty portal, and say here is a 15% coupon code to buy more luggage. One use, and only 1 bag messed up- impossible not a defect. I will never buy again, thought they were a real company. Even the logo is a scam. Buyer beware they are not BBB accredited either. And have a 1.2 rating here on Trust Pilot because of similar issues. Stay away!

We had the same experience many have had. We have a 3 year old carry-on bag with 2 wheels that are completely disintegrated. The bag has only been used a few dozen times and now can't be used. They offered the 15% coupon. Numerous attempts to get a repair or replacement are ignored. We have several other bags of theirs that were much better quality. Be advised, the quality is now crap and the warranty is worthless.

I’ve only owned my Swiss gear 8121 laptop backpack for a year and the right shoulder strap has begun tearing away. I use this bag EXACTLY for what it’s intended for and it is without a doubt defective as there was strands of stitching loose within a week of use on that strap. The backpacks have a 10 year warranty that they do not stand by!!! It’s been months since I emailed my warranty claim with no response and after a lot of research online, I don’t expect one! Do not buy any products from them unless you’re ok with them not honoring any warranty. They should be sued for false advertising!!!!

I received a suitcase as a reward from my company. The zipper broke on the first use. Even though its supposed to have a 10 year warranty. After cutting off labels and filling out all the forms, Swissgear denied the warranty claim. The warranty is a lie and this company produces inferior products. Avoid them and Wegner.

I have a 28 inch rolling suitcase that I've had for one year. I came back from a trip and one of the zipper sliders had come off. It is supposed to be warrantied for 5 years so I contacted the company for warranty replacement. They denied the claim saying that the damage was due to "Handling". This is ridiculous since the whole purpose of suitcases is to be handled. I am very disappointed with this company and I think management needs to address the problem of warranty denials.

I would rate below 1 star if its an option. Our backpack had material issue and filed claim. They approved and gave us 15% off coupon SERIOUSLY !! Per warranty it should be replacement or equivalent but they gave 15% off coupon instead. Will never ever buy swissgear again.

Had some luggage break (wheel came off on a vacation) Swiss blamed the airline, the suitcase collapse happened a full day after the flight. This is clearly a construction issue. I submitted a warranty claim which they denied. Unbelievable! I will never buy Swiss gear again, I will be taking the rest of my Swiss gear luggage to goodwill. This company are terrible and their customer service is awful! BUYER BEWARE!!!