Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
665 reviews
Swap.com - Online Thrift & ConsignmentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 36 reviews with 4 stars · Clear filters
There is a lot of variety in it and has great quality.
By Pauline
Response from Swap.com - Online Thrift & Consignment· Mar 14, 2019
Hello Pauline, Thank you for taking time out of your busy schedule to write this review. We are very happy to hear that you have enjoyed the variety and quality of our items. We look forward to a continued partnership. Sincerely, Jen - Swap.com
Love this site!
By Meagan W.
Response from Swap.com - Online Thrift & Consignment· Jan 7, 2019
Hello Meagan, Thank you for your review! We are very happy to hear you love shopping on our site! Thank you for your partnership, and we look forward to continuing to service you!
EVERYTHING WAS AS SHOWN EXCEPT FOR A BLOUSE THAT HAD A HOLE IN THE SHIRTTAIL , I STILL KEPT IT AND AM VERY HAPPY OTHERWISE. I'VE USED THIS SITE SEVERAL TIMES AND YOU CANNOT BEAT THE PRICES.
By jill
I love being able to buy slightly used clothing from home ! I have placed 3 orders so far and other than a size problem and a shirt with stained armpits everything else was great ! I didn't have to wait forever to get them and since I don't have a printer they are mailing me a return slip to send the stained and small ones. Because I'm handicapped it would be wonderful if they sent UPS or FedEx to pick it up with the return slip.
By Sue K.
When grandson out grew his school clothes in a matter of months, I turned to Swap for affordable replacements. Wish there was a place for sellers to briefly tell about their items - "lightweight" "runs small" "more yellow than green." Wish the photos better represented the items. But all in all, great selection across kids sizes. Got six shirts for the good sale price of three, and a couple were really special.
By Ruth
Swap is great for buyers. Items are sold at typical consignment prices but the company is very good at checking the quality and most items marked as "good" condition look brand new. I have received wrong or damaged orders and it's very easy to do returns and get a refund. It's not so great for sellers because the payout is very low, but at least that stuff isn't just sitting around my house waiting to be donated. Sadly though based on the horrible experiences it seems like the majority of sellers experience, I don't see the great deals for buyers keeping up.
By Heather O.
I have ordered twice. The first time was 3 sweaters and a hoodie. They arrived and were just as pictured. Great condition and good value. Elementary school kids lose their outer wear at an alarming rate! This allows them style and brand as their tastes change. Second time I ordered a coat with big belt loops but no belt. Awaiting mailing label, so I can return it I was disappointed but company is doing best to make it right. Hard to ask for more.
By svanahgirl
very fast shipping, great prices. I didn't give 5 stars just because I wish they would have sizing and dimensions better.
By Pamela C.
