Swap.com - Online Thrift & ConsignmentReviews of swap.com

My original order had 5 items but one item must not have been available and a partial return on my order for this one item was given. I received 4 pair of pants, all of which were supposed to be size 24. Only 1 pair was the correct size. One pair of pants was XS - Waist 24-25 inch, NOT SIZE 24. The 2nd was a pair of jeans which were 24 x 33 inch, NOT SIZE 24. The 3rd pair of pants was brand denim 24/7, size 16W, NOT SIZE 24. All of these sizes were on tags on each pair of pants. I wanted to return these 3 items due to the incorrect size from what was stated on their website, but because of the partial refund they had issued for an item that was unavailable, it would not allow me to get to their return portal. Also, the only contact is to send an email, which so far, has not been answered. This is not the first time they have sent items that are not as stated on their website, but they wouldn't let me return or receive a refund for them. This is the last time I will order from Swap.com.

Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report his and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

We sent 25 high end name brand items and they confirmed receipt of box, then kept promising to post items. They lost the items then promised to compensate us with $100, but that was lie and never sent it. They strung us along for more than a year. They said via BBB they would send $ but never did despite promises.

No Response Unable to get into my account. They send message that they have sent me a code by email but I’ve not received it. When requesting support either by phone or email, they do not respond.

ZERO STARS!! AWFUL COMPANY! NO CUSTOMER SERVICE! I don't know who bought this company, but I am owed $1,600 since the sale of it! I have sent DOZENS of unanswered emails and have now filed an official complaint with the BBB, and next will be to the FBI

Cancelled order 2 weeks later

What happ to swap.com? What happened??? It is horrible now! The sizes are all jacked up when you try to view clothes; the prices are way too high, nothing under $5, nothing anymore. They ruined this site. Do not shop here, you will be very sorry. I was a loyal customer for so many years and then blam, the website was taken over my morons! It is the worst, stay away!!

I’ve shopped and sold with Swap for maybe 5-6 years. Initially they were great. I’ve bought everything from kids clothes to formals to shoes. They boosted their selection criteria. And got pickier on what they accepted from sellers. All good. Their boxes went from cute branded to barely staying together and most all arrived damaged and partially opened. They started charging for returns. Okay. Then the big switch to Shopify. With that conversion, the lost all prior accounts. So EVERYtHING I had there for sale disappeared. My inventory of items was gone. My store credit was gone. And I had just placed a several hundred dollar order. There was no way to track it. But they had my money. Eventually pieces and parts of the order arrived. Not all. It made zero sense. After MONTHs and MONTHs and MONTHs of emailing and calling…they responded and gave me a store credit. I placed one order and returned part. I placed another order and went to return - they’ve no adopted a no returns policy. When I emailed customer service, they replied that the policy changed last month. I’ve asked to speak to a manager. It is most unfortunate that a once really good option for buying and selling clothes has such poor customer service and poor policies. Are they trying to go out of business?