Sutton BankReviews of suttonbank.com

A $500 Vanilla Visa gift card was purchased in December 2021 for a staff member as a Christmas bonus. There is no expiration date on the card, and so she didn't feel she had to use it right away. Today, she went to use it and found out it had been hacked in February. It was next to impossible to get in touch with a live customer service representative. She was put into an hour-long phone loop and then tried going online. There is just told her to call the number she had already called. She finally spoke to a representative who told her that because the charges had occurred the month prior, she could no longer refute them. This is absolutely unacceptable. Do not use Vanilla Gift Cards or Sutton Bank.

I purchased a Vanilla gift card for $75.00 for my daughter Monday, December 23rd for a Christmas gift. I gave it to her Christmas. She tried using it the next day and the card was invalid. She then tried using it on Amazon card was declined. I called the number on back of card I was told by their representative I will I have to wait up to 15 business days to get a new card. I read comments on other websites other people get these same cards from Vanilla and they do not work and they lose their money. I am a single mom and this $75 took me a whole day of working overtime to come up with this money. Now my daughter has no Christmas gift. I tried talking to a supervisor see could we speed it up the process so she would have to wait so long for a replacement card. I was hung up on by a very rude gentleman. I just want what I paid for. Sutton Bank has ruined my daughters Christmas. I do not have another $75 to give her. This is a terrible company. Make sure you are not buying a Vanilla Visa Cards you can get ripped off. Sutton bank owns this company and offered no help to me and they won't for you either.