I received my order in a timely manner
I received my order in a timely manner, the packaging was delivered in a professional manner and my product was in excellent condition.
By Lisa C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 114 reviews with 5 stars · Clear filters
I received my order in a timely manner, the packaging was delivered in a professional manner and my product was in excellent condition.
By Lisa C.
I received Season 15 NCIS DVD before expected date and I also ordered Season 16 from DVD Shop and received it from Surprise Castle and very satisfied with both DVD's
By Tammy S.
Fast shipping and good price
By Hvr
Package received safely, nicely packed. A++ seller.
By Dave C.
My grandchild really enjoys the book I got.
By MAYBELLINEQUEENonYt
I love the book I ordered. It came just when Surprise Castle said it would!
By Susan
CD was as described, got to me fast and packed well! Thanks
By RED W.
Order arrived in great time and in excellent condition. Very pleased!
By Dennis M.