Great Ordering Experience
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
By AMANDA
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 114 reviews with 5 stars · Clear filters
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
By AMANDA
The book I ordered packaged very well and sealed on. No damages in a book
By Alexine S.
Fun & highly informative book quickly arrived in mail. It was in excellent condition & waterproof wrapped to prevent rain water damage.
By Diana C.
I've never had an issue with delay or any cracks on my CD case or CD 5/5 stars
By Jaden H.
I couldn’t recommend this company more!! The customer service was absolutely incredible and Mate couldn’t have been more helpful! The product arrived quickly and was in perfect condition and the whole process was easy and enjoyable! 10/10!!
By Alexa
Arrived perfectly! Love using this shop!
By JT
I got all 10 books. Wonderful customer service. Help me right away when I need helped. I will order from you again. 5 stars.
By Diane P.
Great service and fast shipping
By Jeffery