A good experience!
A good experience! The book was delivered quickly and in good condition.
By Terry C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 114 reviews with 5 stars · Clear filters
A good experience! The book was delivered quickly and in good condition.
By Terry C.
Quick shipping and loved what I got
By Amber D.
Quick action
By Jan H.
Great condition, fast shipping.
By Lee B.
Perfect condition exactly what I order, amazing!
By Anonymous
The customer service was great. I received my course books for school much sooner than expected. I really appreciated the service and respectfulness of Surprise Castle. I must say it's in the name. They will surprise you with exceptional service.
By Delana G.
Surprise Castle was great. I ordered 30 copies of one book to give out to friends. Surprise Castle had the best price, delivery and communications from the time of the order until receipt. I highly recommend them!
By Lisa P.
Everything I ordered came in good condition, and matched the description. Shipping was also very fast and accurate, would buy from here again :).
By Nickolas T.