Great experience
Great experience! My delivery was on time.
By Joshua R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 114 reviews with 5 stars · Clear filters
Great experience! My delivery was on time.
By Joshua R.
Great to use
By Lisa C.
Great customer service and fast shipping
By Judy G.
Ts was so bomb Bru 10/10
By Grant T.
Got exactly what I ordered with no damages and arrived on said delivery time.
By Rich_rage
Everything was fine.
By Connie T.
Fast delivery. Great price. Spot on tracking. Company communication. All earns a 5 star review.
By John L.
Easy transaction, great prices and excellent customer service. Thank you
By Candace M.