Sur La TableReviews of surlatable.com

Their customer service is not good. Tried to cancel an order within minutes of placing it. Was told they couldn’t because the order was already in the fulfillment process. Five days later and the order still had not shipped. There are many similar complaints about this problem. Good customer service would address this failure.

Extremely poor customer service. I ordered a braiser Sur La Table 5.5 inch pan and I was told the price could not be matched to the black Friday price even though it was in the month of Nov, Nov 9 ship date and there was nothing they could do about it. The item was also delayed in receipt and shipping took to long. Macys has much better customer service.

Made an order for items I needed 2 weeks before Thanksgiving. Items were never delivered on time. I asked to have address changed to my home address and no one could help not did anyone seem to care. The supervisor Edward seemed annoyed I was bothering him. Needless to say I did not get my order on time for Thanksgiving. No wonder why this place is going under. Treating customers like this says it all. I will never shop with them again.

I am extremely disappointed with the customer service experience I had. Not only were they unhelpful, but I also encountered dishonesty in their communication. I sincerely regret choosing to do business with them.

This is by far the worst customer service experience I’ve ever had. I made a mistake on the shipping address for my order and contacted customer service within an hour to fix it. Despite the order not being shipped or processed, I was told nothing could be done and to wait for tracking to update so I could call UPS. When I did, UPS informed me that only the shipper could authorize an address change. I called customer service again and was given conflicting, inaccurate information—one representative even falsely claimed they could update the address but didn’t follow through. Meanwhile, UPS confirmed that all it would take is a simple request from the company to fix the issue. Instead, I was left to deal with the runaround and was essentially told to let the package go to the wrong address. Now, I’m out $300 with no solution in sight. It’s infuriating that a company would treat its customers this way. This was an easily fixable issue, yet their customer service team has been so unhelpful.

Fraudulent company. I ordered a panini press and some storage containers from Sur La Table. When I opened the box, only the storage containers were there. When I reached out to customer service they said I had no proof that the panini press wasn’t delivered because the computer told them it shipped. This is absolute fraud. They stole my money and did not give me the product I paid for. Update:I’m pleased to report that Sur La Table has looked into my issue and apologized for the misunderstanding. It was a poor customer service experience that they have rectified. I appreciate the resolution, however, this is my second issue I’ve had with this company so I will no longer be a customer.

Called a local store in NY to find out the non-stick coating on their donut pans. I was told "we don't know". I asked if a manager could find out from corporate..... the woman responded, "I don't know if corporate would know". I'm, sure this is why Sur La Table used to be the better choice for cooking products but that clearly has changed. Unfortunate!

What a nightmare for customer service! Long story short, I ordered 10 each of the Bistro bowls, dinner plates and salad plates. Out of those 30 dishes, NINE had cosmetic defects. Because I didn't notice it until a few days after the return window, they would not accept a return or exchange. I really love the ones without defects, but I feel compelled to buy all new sets at the current sales price just to end up with a full set of flawless dishes! I can live with being short more money if I have to, but you would think that with so many of the dishes being clearly marred, they should bend little on their iron-clad return windows. I take care of a family member with Alzheimer's. I cannot attend to all my own needs in a timely fashion. Do they care? Not an ounce. (I have been the only one using the dishes since I got them, which is why I didn't notice the defected ones right away. I kept using the same dishes off the top of the pile.)