Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
628 reviews
Sur La TableSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 402 reviews with 5 stars · Clear filters
The representative, Chris, was able to provide me with assistance to resolve my issue. He was very helpful and informative with all aspects of our conversation.
By Kowboy
Response from Sur La Table· Oct 21, 2022
Hello! Thank you for the kind words and for trusting us!
Have enjoyed the in store classes a lot! Unfortunately my girlfriend got sick the day of a class and Dameon was super helpful in helping us figure things out!
By Justin
I recently ordered 2 items as a gift for my daughter who has just moved into a new home. I wrote the incorrect address on the order, an address for a house that does not exist. Although I realized it and called customer service within 10 minutes of my order, the first representative told me there was nothing he could do for me and insisted that there was a house with that address. Luckily I called back and spoke with Yasser. I explained the situation and once he received the tracking numbers, made sure the items would be returned to Sur La Table for a refund. I am very grateful to Yasser for his understanding and expertise. I want to commend him for his excellent customer service and for helping Sur La Table keep a satisfied customer.
By Roberta
Response from Sur La Table· Oct 20, 2022
Roberta, Thank you so much for the 5 star review ! I am so happy you had such a great experience with us !!
Christopher was very helpful in helping me find the best Scanpan to order for my induction cooky after I ordered one online that didn't work. Thanks Chris!
By Kathy D.
Response from Sur La Table· Oct 15, 2022
Hi Kathy, Thank you for sharing! Enjoy your new Scanpan.
Excellent customer service and assistance provided by Christopher and his supervisor Jessica. Many thanks in advance!
By Sk
Response from Sur La Table· Oct 15, 2022
Hello - thank you so much for your feedback. You put a big smile on our faces!
I had called customer service for some assistance on a cooking class I booked and Daemon was a pleasure to speak with. He was kind and respectful, while working swiftly to assist.
By Nikki
Christopher was most helpful in getting the products and applying the perk I had received. I enjoy shopping at Sur la Table and have for 50 years. Virtual shopping is enabled in this century and Chris has made my experience today courteous and complete. I look forward to picking up the purchases later today.
By Kathie
Response from Sur La Table· Oct 15, 2022
Kathie, Thank you for shopping with Sur La Table and for sharing your feedback!
I had a giftcard where the pin# was not working. I called and worked with Christopher. He resolved the issue in a very patient and knowledgeable way. I came away confident that my order is on it's way, thanks to Christopher. Thank you!
By Jane
Response from Sur La Table· Oct 15, 2022
Jane, thank you for sharing and for being a loyal customer
