Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
628 reviews
Sur La TableSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 402 reviews with 5 stars · Clear filters
Christopher was extremely helpful in finding a class on short notice. I appreciate how accommodating and knowledgeable he was. I had a fantastic experience coordinating my event with him.
By Holly J.
Response from Sur La Table· Nov 9, 2022
Holly, Thank you so much for sharing information about your call experience. Happy Cooking!
She took care of my concern and apologized for Sur la Tables lack of communication.
By Sue N.
Response from Sur La Table· Nov 12, 2022
Sue, Thank you for sharing your feedback!
Marilyn was very helpful and I was assured that she would see to the issue.
By kathy
Response from Sur La Table· Nov 9, 2022
Hi Kathy - Thank you for sharing feedback and for being a great customer!
Itzel went above and beyond to complete my order over the phone as I was having trouble with submitting my online order. Very friendly and pleasant over the phone.
By Padmini N.
Response from Sur La Table· Nov 7, 2022
Padmini, Thank you for sharing your experience with Itzel with us ! Thank you for being our customer !
Amazing customer service. An actual person answered the phone right away. My shipment arrived damaged, Christopher handled the situation in a timely manner and arranged for replacements to be sent. I am a customer for life now.
By Aida S.
Response from Sur La Table· Nov 5, 2022
Aida, Yes, we have actual people! We apologize your shipment was damaged and that a replacement is on its way to you. Thank you for being a great customer!
I got the sense that I was not just another call to Damon. He listened to me (something not all CS reps do) and made it clear to me that he was there for me and that he wasn't in a hurry to get rid of me so that he could move on to the next thing. Thank you, Damon!
By Pam S.
Response from Sur La Table· Nov 5, 2022
Pam, We appreciate hearing great things about our agents! Thank you for sharing.
Yasser was extremely patient, knowledgable and helpful in troubleshooting use of my gift card. He was courteous and before ending the call, confirmed I had no other questions. Outstanding service!!
By Deanna R.
Response from Sur La Table· Nov 5, 2022
Deanna, Thank you for sharing feedback about your call to customer service and for choosing Sur La Table!
The representative was patient and helpful as she applied an old gift card and a promo code.
By Lynn McClish W.
Response from Sur La Table· Nov 5, 2022
Hi Lynn, Thank you so much for feedback about your experience. We appreciate that you chose Sur La Table!
