Adventure Parc SnowdoniaReviews of surfsnowdonia.com

I booked a surfing session and camping pod for later this month. I was contacted a few days later saying the surf machine had broken and that it would be closed for the rest of the month. They are now refusing to refund me and instead are just offering a voucher to use within 12 months (which is no good as I live nowhere near the parc and this was part of a holiday to the area), despite them being the ones who cancelled the surfing. Awful experience and I'm now having to look into how I can get my money back. UPDATE: They have now refunded my money, but no message to let me know - only realised when I checked my account.

Booked a glamping pod and surfing for October half term as my son was skiing on nearby Llandudno for the week, unfortunately he broke both thumbs and his ribs on a skiing accident 3 weeks before our stay. They refused to refund our break stating the terms and conditions stated vouchers only, as we would not be returning o asked for a refund, this took two weeks getting escalated to senior management they even suggested my son could watch me surfing without having a go.. they did eventually decide to refund but we only received £200 back out of a £1000 booking, they don't reply to phone calls or emails, be careful on booking. Shame really considering but they don't care about customer service and won't repay you if you've made a larger than average booking 😓 I am now stuck with my son at home doing nothing for October half term because they are refusing to answer emails or refund our booking