Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
167 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between.Thank you for letting us enjoy the ride with you.
Global Surf Industries (surfindustries.com) has 167 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 124 reviews with 5 stars · Clear filters
I purchased a board which was advertised on sale. Once i had bought the board, the team were quick to let me know that the colour I wanted was not available for immediate shipping to Sydney. The offered a different colour for next day delivery or said I could have the colour I wanted shipped from Perth within a few days. I asked for the original colour which they shipped quickly and had it to me within the week. Would definitely buy through this site again.
By Lachlan
I wanted to say that the team at GSI was incredible through the whole process. Incredibly helpful, informative and accommodating for special pickup needs. Thank you GSI!
By Joshua C.
Prompt and on time. Highly recommened
By Ian
I have ordered 3 boards and a bag in about the last 12 months. It seems like there are usually a couple odd details I am seeking that are not on the website. Each time this has occurred a real person has responded to my inquiries, promptly. Once, when a web glitch would have caused an order to be delayed for a few weeks, someone there talked to me and made it right. I really appreciate the caring customer service they provide.
By PJ
Superior customer service , great packaging of product , no damage due to understanding how to pack gear properly ! Thanks
By trent
asked for help via live chat to get a surfboard for my son. got a quick response, advice with expertise from years of surfing and bought a product that was right. put in the order and it turned up a couple of days later. what could be better?
By Julaine
I purchased a board for our son's 30th birthday on sunday the 1st of Nov.and was hoping it would arrive on his actual day the 4th,the board had to come from Sydney to western Victoria and it said on web site delivery would be 3 to 4 days . To our surprise it arrived on the day at 3 pm. A great company to deal with and great web site . Will definitely use Global Surf Industries again
By rex
Hey, overall i love it all, good guys , all awesome... The sad part is i got my board few days ago and first session out the nose broke, poor construction, iam slightly bummed out,
By marcin
