Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Keep it Simple - Surf more!
Surf Factor (surffactor.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Showing 13 reviews with 1 star · Clear filters
Awful experience. After waiting for months for my picture to arrive, I opened the package to find it was the wrong print. Like not even close to what I ordered. I contacted surffactor and lodged a ticket and have never heard back despite many follow up emails. These guys are scammers do not waste your money.
By Pete M.
Ordered a picture from these guys it never turned up and they ignore My emails for a refund. I left comments on their Facebook pictures and they blocked me. Don’t buy from them it’s a scam
By Nancy M.
I ordered (and of course paid for ) jewelry about 5 weeks ago and still haven't received . I have filed 3 tickets via email which is their only contact and have not received a reply . This is absolutely unacceptable! I will be filing a complaint with the better business bureau!
By Jill J.
My order hasn't arrived for almost 3 months. No one will contact me. I can't track the item. I can't even get my money back. These guys suck!
By Justin
Absolutely dreadful service! The item was supposed to take 4-6 weeks for delivery but took 2 months. Representatives were very hard to contact and unhelpful when I managed to communicate with one via email. The quality of the product is extremely poor. This "art" is WAY overpriced! It's something you would find in a college dorm room for $50 max. That's being generous.
By EM36
