Sure Thing ToysReviews of surethingtoys.com

Same experience as other reviews and wish I would have looked here first. Pre-ordered two items 1.5 years ago, still haven't received while other retailers have had the items for months. Foolishly used Paypal which, according to Sure Thing, cannot issue a refund if older than 6 months - so can only get credit for a garbage store that takes $ immediately for a pre-order and never ships it. Will never purchase from here again.

I’ve waited 18 months for my order. They keep changing the date as to when it will come in. Wrote them for a refund and said it can’t be refunded because it’s been over 6 months. I also run a business and can definitely still send someone a refund. Do not order anything from their preorders.

I purchased 6 toys and 5 came in damaged. I started the return process and they said they required photos of the toys AND shipment box. I let them know I tore open the box and trashed it, and because of the delay in them returning my email (days), it went to recycling so I sent photos of the toys only. They said without photos of the box, I couldn't return the damaged toys because they cant put in a claim with the carrier. Then they completely ignored my emails. No where on their site does it say this, in fact, it says "Sure Thing Toys accepts returns, for any reason, within 30 days after receipt of your items." Apparently, "for any reason" isn't valid at all and had I known I needed the box, I would have gladly done so, but how am I supposed to know that? So now, I get 5 damaged toys and they move on, stomping on the little guy. They obviously don't care.

I have been waiting more than a year now for my preorder I purchased from Sure Thing Toys (order placed on 4/28/22, the date field here won't go back that far). They keep moving the expected delivery date ahead one month each month that passes. They refuse to give a refund and hide behind PayPal's policies to avoid doing so. Meanwhile, I bought the same product from a different seller six months ago for almost half the price and have already built it. Sure Thing Toys has offered me store credit, but what use do I have for store credit from a place that won't give me what I ordered to begin with? I would likely get stuck in a loop of using that credit to purchase something else that they won't ship either. Sure Thing Toys are clowns, just plain and simple. Do not do business with them and look for your items from a more reputable and reliable store.

I am still waiting for the Eddie Munson QPosket that I bought from June 2022.

Preordered figures from Sure thing Toys. Items were Goodsmile Pop up parade. Under said toy brand they have the badge that they are a trusted partner store to goodsmile. My figures were set to release in December 2022 but five months have passed since they released and Sure thing toys keeps pushing back their release date. I decided to contact Goodsmile Company to ask them why they had not released the figures to Sure Thing Toys. I received a reply today from goodsmile telling me Sure Thing Toys was not a partner store. They suggested that I try purchasing from a partner store next time. At this point I’m hoping that if I ever get my order it not Bootleg figures. Beware of Sure thing Toys.

My order was placed in November of 2021. The pre-order dates for all of the items have long pasted. It is now March of 2023 and I have only received 1 of my 3 items and no refund. This is the worst company I've ordered from. The customer service blames the customer for not viewing delays from the manufacturer but never updates that information on their site. They are rude and aggressive towards people paying them $100+ for items they feel they will never see. If your item does magically finally arrive (after lots of fighting on Facebook,) the company sends you several messages about how they sent a fraction of your order after nearly a year. DO NOT GIVE THIS COMPANY YOUR MONEY!

Still waiting on a preorder from October of last year. Their replies are generic with no helpful deadlines set for arrival. Every other store already got their shipments months ago. I’m really disappointed and highly advise others to preorder elsewhere.