The response I got from Surebridge was, NOT OUR PROBLEM- YOU FILE!"
The response I got from Surebridge is lame at best! "OPEN ENROLLMENT" How about taking care of your investment first and then take on more customers. All you're really doing is making the problem larger. You can't respect the clients you have now. SELl SELL SELL. Don't put in touch with a salesperson to handle claims. I'm convinced now that SUREBRIDGE is merely a sales/marketing establishment and has no interest in maintenance. I'm lucky though, my chicken s..t claim was only for eyewear. I have sympathy for those that have much larger claims and I'm sure they're getting the runaround too. Even after going up in to the "UPPER MANAGEMENT AND SUPERVISOR" appointment, no resolution and all that was needed was a verification of benefits. I sure miss the previous coverage I had through my employer. Ya know, it really is all about the numbers.
By Clay W.
Response from SureBridge Insurance· Dec 9, 2020
Hi, Clay. We are sorry to hear about your experience. If there are any lingering issues you'd like for us to address, please feel free to reach out to us at [email protected]. We are experiencing high volume, but our staff is working very diligently to make sure that all our customers get the support they need. Thank you.