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Ho riscontrato problemi nel collegare la mia stampante laser jet hp nonostante non ci fosse nessun problema nella rete o nell'installazione, l'utilizzo delle opzioni di risoluzione forniti dal sito e applicazione pc non li hanno risolti, tuttavia il supporto telefonico ha risposto tempestivamente (la linea è caduta due volte alla risposta ma hanno comunque continuato a provare a contattare ogni dieci minuti) e l'operatore telefonico non solo ha risolto tutto in pochi minuti ma ha anche dato molti consigli e informazioni, sono riuscita a risolvere da sola la stessa problematica su un altro pc grazie a loro. Da altre recensioni pensavo di trovarmi in difficoltà e invece sono rimasta molto soddisfatta.

I was having trouble getting my HP Deskjet 2700 printer to work consistently for home use. Sometimes it would print just fine and other times it would not. I tried to use the virtual assistant, but was not able to fix it on my own so I decided to try to call HP customer support. I was not expecting the whole process to be as easy as it turned out to be. The wait time to speak to an agent was not long at all. I was only transferred maybe once or twice before I was put through to an actual person. The agent who helped me (named Raj) was very patient and polite and I could tell that he was knowledgeable. Before he began working on the issue, he informed me that it was probably going to take about 20 or 30 minutes, and he asked if I was able to stay on the phone for such an amount of time. I appreciated that he did this, so that I knew what to expect. It took a while but Raj finally figured it out, and I didn't have to do much of anything at all. He was also very thorough, in order to make sure that the problem was completely fixed before we ended the call. Overall, I am very satisfied with HPs customer support services.

Credit where credit is due. Had a broken cable on a reverb g2 vr headset (a common issue but not the fault of service). Called 2/8 Monday to explain I needed a new cable, Karthik was knowledgeable about the issue, did not send me down the garden path and the cable has arrived Friday of the same week. Job done , thanks.

I but printer but fed up using this why the support didn't respond ?

I had to write a review about HP customer service, particularly their chat service, but also phone customer service and especially their technical service. I have always bought HP computers every time I've purchased a new computer. I currently have a customized HP Omen, which is known as stellar gaming computer. I use it, however, for my graphic design. But, HP chat has gone the extra mile in researching my issue, asking questions of their team members or supervisors to "get things done", assuring me that my problem is going to be resolved. They have listened and adjusted their policies based on my personal situations and reminded me of discounts or suggested offers to check out before a purchase. This has mostly been through their customer service using chat. If you are kind and appreciative to them, they are so helpful and effective. The technician I worked with to replace my computer gave me his personal office phone number, which is unheard of. He updated me about repairs, the timeline. And, they make great products, honor their warranties, have system/printer checks that are not annoying like many. Their computers have never failed me in problems with the performance of the machine. They have sales and discounts that truly actually bring the price to a competitive below market price. You can customize. When my cat tore off two of my keys on the keyboard, they Fedexed me a box to put the computer in and Fedexed it back to me the very next day. When I saw the rating (which could be numbers of reviews, etc.), I just had to tell about my great experiences with HP for years now. I would definitely recommend their products and can rave about their customer service.

Superb excellent service, even for out of warranty machines. I am not being conned like I was at dell and all my computers are highly reliable. They even offed help for a out of warranty machine that was 13 years, unlike dell. Couldn't be happy with my choice to switch to HP.