Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Supliful
Supliful is a on-demand order fulfillment service that fulfills and ships food and sports supplement products for online businesses. Our platform lets nutrition experts, fitness coaches and small entrepreneurs create their own supplement brand without upfront investments in stock and warehousing. You can experiment with different store concepts and product portfolios without any risk.
Supliful (supliful.com) has 426 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Modtog ikke engang mit produkt...
Jeg bestilste 2 produkter hjem, og eftersom jeg ikke havde fået en mail på de på vej valgte jeg at skrive til dem som de heller ikke har svaret på.
Det er det jeg ville betegne som et scam firma ikke??
By William N.
Response from Supliful· Dec 18, 2024
Hi William,
We’re sorry to hear about your experience. Unfortunately, we couldn’t find any email associated with your name in our system. Please make sure to contact us at [email protected], or update this review with your order number so we can investigate and assist you further.
We are committed to resolving this issue for you as soon as possible. Thank you for your understanding!
SAVE YOURSELF & YOUR BUSINESS
I had high hopes for Supliful when I first started working with them, but my experience over the past six months has been nothing short of frustrating and disappointing. Despite their great business idea, it’s clear that they are in over their heads and cannot deliver on their promises.
Communication Issues:
From the beginning, communication has been a major issue. They NEVER inform you when products are running low, but will gladly TAKE YOUR MONEY and then place your order on hold leaving you to guess what happened. There is a severe lack of transparency and proactive communication from their end.
False Promises:
Time and again, I have been promised that products would be restocked on a certain date. However, these promises are never kept. One of my customers has been waiting for over a month for their order, and this is not an isolated incident. Each time, I am assured that the products will arrive soon, only to be let down repeatedly. Even sample orders taKe 6 weeks to send out. Then they lie and say they sent out an email.
Operational Inefficiencies:
Supliful's operational inefficiencies are glaring. They seem unable to fulfill orders in a timely manner, and the delays are unacceptable. I have invested hundreds of dollars into product development and label designs, spending countless hours perfecting these labels for products that Supliful promised to deliver. Despite my efforts and investments, I am left with nothing but empty promises.
Lack of Reliability:
It’s evident that Supliful cannot handle the volume of orders they receive. Their inability to restock and fulfill orders consistently has severely impacted my business. The constant delays and false assurances have eroded my trust in their capability to deliver.
It's very clear that they want us to use them to drop-ship meanwhile they're drop shipping from third parties themselves. It's a mess and a scam. How can you tell your customers to rely on you to ship out orders when you don't even have the raw materials and stock yourself?!?!?! Either you have everything in stock and actually deliver your promises to your customers or don't run this type of business at all.
I don't know how the founder has the audacity to make false promises. I do not think he fully understands this business model at all and he's way in over his head.
Drop shipping means you have the items readily available to ship out AS SOON as the order comes in and that you let customers know when items are running low so that they're aware to not sell them. They will have you selling products blindly thinking they're in stock but they are really not.
They are drop shipping themselves from different factories and expect others to rely on them. It's laughable and disrespectful to real business owners who care about integrity and delivering a transparent and great service.
Conclusion:
I really, really wanted this partnership to work. Supliful’s concept is fantastic, but their execution is severely lacking. Until they address these critical issues, I cannot recommend their services to anyone. Save yourself the frustration. They will only make you look bad with your customers, make you spend money on labels for products you will never see and waste your time. The founders should be DEEPLY ashamed of themselves with the scam they're running here. They're not ready and should stick to selling products they actually OWN. If you don't have enough capital for this business don't promise you can do it! Period.
If you want to spend weeks reaching out to customers telling them their order is still not here or that they have to cancel etc etc GREAT. But if you actually care about your customers and business do not use Supliful. They have no shame and clearly put their customers last, not to mention they don't fully understand the business model they're running. I t tried to work with them but I simply have no sympathy for business owners who lie, over promise and under deliver, and make you waste time money and energy.
By Y R.
Response from Supliful· Jul 1, 2024
Y Rodriguez,
I apologize personally for such a bad experience using Supliful. U want to emphasize that our only goal is to help other businesses to succeed with Supliful and become profitable. It is never our intention to cause frustration and create even more challenges for business owners.
Though we are not perfect in our execution, we tend to fuck up on multiple occasions,and, yes, not deliver on our promise.
But we always try to do everything honestly, putting in our best effort and making sure our businesses can succeed. This is an extremely complex business model to run, we are less than 3 years in the market yet it is being asked from us to operate like Amazon. Only the ones who are sleeping don't make mistakes.
Below I will address all the mentioned paragraphs and give our side of the whole story:
Communication: Definately communication from our side needs improvement. We have a WhatsApp community group where we distribute information, we send all critical information via email. All subscribed accounts have access to our customer support chat. Also, we are trying to figure out ways how to best communicate stock levels in our warehouse, as well as automatically push out of stock notifications to your Shopify stores.
False Promises: We don't lie. This is not how we operate Supliful and run our business. We are driven by honesty and full transparency on our business. When it comes to false promises it is a chain of events that effects us telling the wrong information. For example, one of our partners says that a product will be delivered in 15 days, when after a week they just change their statement and say it will take another 15 days due to lack of an ingredient for their product. This illustrates the complexity of the supply chain we are operating and it is not so straightforward.
Operational inefficiencies: We are happy to give you back the 100s of dollars you invested. Please reach out to us. We don't want you to lose any money. I must agree that this year operationally has been challenging and the growing pains have continued longer than expected. We know what aspects we need to improve to take operations to the next level, however, lack of resources limits our ability to move faster and implement these features.
Lack of Reliability: Our operation currently is struggling with many smaller businesses, which demands from time to time is unpredictable. However, for our larger clients generating most of the revenue for Supliful the product processing and shipping is seamless. We have delivered huge value for them.
Conclusion:
Our mission is to enable private labeling for the masses. So that anyone can come to Supliful and launch their own fully custom consumer brand. To complete that mission we will fail, things will not go our way and there will be situations when unfortunate chain of events happen. However, I want to emphasize that we are not a SCAM, we have helped people build 7-figure business, and become financially free in less than 3 years of operations. In this time business have made almost $20m and we have shipped out more than half a million units. That is large contribution for the US economy in such a short time.
Supliful team operates transparently, honestly and with the best interest at heart for the business that use our service.
If you would like to talk to me personally fee free to book a call with me from my LinkedIn profile I be happy to address any concerns. :https://www.linkedin.com/in/martinslasmanis/
Sincerely,
Supliful CEO
Martins Lasmanis
Today I noticed the prices are changed
Today I noticed the prices are changed. I stopped
By I am X.
Response from Supliful· Jun 13, 2024
Hi there,
Thank you for your feedback. We understand that changes in pricing can be challenging. We had not changed our prices for 2 years, but we needed to do so to improve our services, stay afloat, and expand our product catalog.
We notified users well in advance of these changes to give you time to prepare. Additionally, you might want to explore our Paid Plans, which offer lower prices, enhanced product mockups, and faster customer support. These plans are especially beneficial for stores with consistent sales volumes.
No communication
Today we noticed that whey protein was no longer in their catalog. There was no word from them so we still had it in our store. This is not the first time this has happened. They will discontinue a product with no notice. We also have a very hard time getting them to push orders through.
By Flvme
Response from Supliful· May 22, 2024
Hu Flvme,
Thank you for your feedback.
We have removed the protein from our catalog due to issues with the container and formula. This prevents new customers from adding the product to their stores while we work on a resolution. However, if you have Proteins saved as a draft or already published in your store, you can still place orders. We have them in stock.
We notified all Supliful users via email and our WhatsApp group about this situation a while back, informing everyone that orders containing proteins are on hold. If you wish for us to ship your order, please reach out to our customer support team at [email protected] and let us know.
We apologize for any inconvenience and appreciate your understanding as we resolve these issues.
Here’s a real review
I have yet to receive the email stating my order went back to Supliful. I have emailed Gabrielle and the help@supliful email which denies their site being legit. Once I signed up and emailed them about samples . They claimed that I would get samples or discounts with my order and I still haven’t heard back.
By Oshone K.
Response from Supliful· Apr 30, 2024
Dear Oshone,
Thank you for bringing this to our attention. We want to clarify that we do not claim to offer free samples or discounts for samples with orders. Our website clearly states that samples are available for purchase at full price.
However, we do offer discounts of up to 15% off on certain products for customers who subscribe to our Monthly Subscription plan - either the Starter or Creator plan.
https://supliful.com/pricing
Regarding your inquiry about your order status, we apologize for any inconvenience caused by not receiving our previous reply. It's possible that our emails may have been marked as spam or blocked unintentionally. We kindly request you to check your email settings, including your spam folder, to ensure that you receive our correspondence promptly.
Disappointed after 2 weeks
I was using supliful and greatly satisfied with the product but there happened some issue and after that they gave me free subscription for week and told me it will not renew automatically but, it auto renewed after a week. Then i asked for a refund but there has been almost 2 weeks now and i have not received my refund yet.
Use supliful carefully, they say something else and do something other
By Ali A.
Response from Supliful· Apr 16, 2024
Hi Ali,
We're sorry to hear about your experience and the inconvenience caused. Our team takes customer satisfaction seriously, and we strive to resolve any issues promptly.
Regarding the refund, our agents have already provided proof of the refund transaction to you, including the ARN number, which your bank can use to locate the returned payment. Please note that the processing time for refunds can vary, especially with international banks.
We understand your frustration, and we want to assure you that we have initiated the refund as per your request. However, the timeframe for funds to settle may be beyond our control once the refund is processed from our end.
We recommend reaching out to your bank directly to inquire about the status of the refund and provide them with the ARN number for assistance. If you encounter any further difficulties, we encourage you to speak with your bank's manager for further clarification.
We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Stay Away from This Company
This company constantly runs out of products but doesn't inform their clients until way after the fact. You'll sell products you cant fulfill and end up having to apologize to customers. This has happened to us multiple times in recent weeks and we've lost out on many orders and a ton of goodwill.
If you actually want a business, don't rely on this company.
I'm sure they'll reply to this comment with a "please reach out to our help@ email, but it's a joke and their customer service is useless. If you have a brand or are investing in one, do yourself a favor and find a proper partner.
UPDATE-
Supliful replied below that they notify customer 'promptly' when out of stock. But that's not true. We've had orders pending for nearly a week, unfulfilled, and only discovered to be out of stock when poking around admin. No notice to us or any other customers.
When your burn OUR customers, Supliful doesn't care and it's you that's left holding the bag as your brand suffers.
They also ask for order info, as if we haven't been dealing with customer service. All support can say is "we're sorry", but it's your brand that will suffer.
By Bryan
Response from Supliful· Mar 27, 2024
Hi Bryan,
We're sorry to hear about your experience. At Supliful, we strive to notify our users promptly whenever a product is out of stock (OOS). Could you please provide us with the affected order number so we can investigate the issue further and ensure a resolution? Your feedback is valuable to us, and we're committed to addressing any concerns you may have.
Supliful is only worth it if your a…
Supliful is only worth it if your a paid member. Free users have to email and those take days to get a response.
I paid for an order on the 3rd. Still haven't recieved an update. The product hasn't even been formulated much less shipped yet and its the 19.
I hope this doesn't happen for all of our
orders. Ill just keep posting reviews if it does.
All I wanted was to sell yalls skin care....
Update: got the generic reply they give everyone. Please email help@supliful when i already did.
Unfortunately if you aren't paying they aren't responding. Off to the BBB for a more permanent review with screen shots.
Edit: the purchase was made one the 3rd. It was for 4 items. My bank already let the payment go. The email domain is from biznessbrands that is registered and our company email.
Stop putting answers that are going to appease others. I want my money back.
I wish someone would do an investigation into these guys. Liars. Im looking at screenshots from my bank and their store backend where it days the payment and labels were accepted. I think im gonna find Martin's number and give him a call.
By B R.
Response from Supliful· Mar 20, 2024
Appreciate your candid feedback about our platform. We're sorry to hear that you have not received a reply from our support in a timely manner.
Upon checking, we have not received any email from you in the past 2 months. And emails are always answered within 24 hours.
In regard to your order - the payment for it failed, you should have received an automatic notification about it via email. You can retry payment on your Supliful profile
We'll be more than happy to assist with further issues. Please contact [email protected]
Your feedback is greatly appreciated, and helps us improve.
