SuperstarcarwashazReviews of superstarcarwashaz.com

I have a Jeep. Normally I wash it myself but was pressed for time for the next few weeks and it was getting really dirty. I stopped in for the basic wash and I stated, "No Armour All." Pretty simple instruction. Not only did they drown all 5 of my big knobby tires in that crap they put it on my bumpers, fenders and running boards. In a weeks time all of those components would be brown. Oil collects dirt. It was $24 for the wash and $21 for the stuff I had to buy to get it off plus my time to wash my vehicle myself which was what I didn't have time for. COMPLETE WASTE OF MONEY! So I spent $45 for absolutely nothing but wasting my time.

tldr: Immediately after using this car wash, my tire was punctured by a large piece of metal. The air was exhausting so quickly that the damage clearly happened right then, costing me two hundred sixty dollars to replace. Management denied responsibility and handled it poorly. I had been a paying member for about a year. Today was the first and only drive I made all day, straight from my house to this location. While being lined up to enter the wash, the attendant guiding cars onto the track spit forcefully on the ground directly in front of my vehicle. Gross and unprofessional. After exiting the wash and pulling around to vacuum, I noticed one of my tires was already very low. The air was leaking it was hissing and loosing air so fast that there is no realistic scenario where this did not happen at the car wash. My car is only eight months old with about five thousand miles on it. I inspected the tire and found a large metal object embedded through the tread. I had to drive across the street to a tire shop, where the tire was not repairable and had to be replaced for two hundred sixty dollars, costing me about an hour. I returned with the metal object hoping management would address the issue. They immediately denied it could have happened there and showed no interest in documenting anything. They said I couldn’t go look at the track for safety issues so I had to take their word. Between the vehicle damage, unprofessional behavior, and dismissive response, I canceled my membership and will not be back. If you care about your car or accountability, avoid this place at all costs.

PLEASE REFUND MY MONEY! THEY CHARGED ME SEVERAL TIMES A MONTH! I HAVE CONTACTED THEM WITH NO SOLUTION TO MY ISSUE! REFUND MY MONEY FROM SEPTEMBER AND OCTOBER!

I had a serious problem at Super Star Car Wash – Mission Valley on September 15. During the automatic car wash, either the machine malfunctioned causing the car in front of me to go off track or it was their own negligence. This caused scratches and rim damage to my car. I filed an incident report in person and online, expecting a prompt response, as their website promises replies within 3 business days. It’s now been several weeks, and after a brief initial reply, the company has completely ignored all follow-ups. This is unacceptable customer service and a clear lack of accountability. If your car is damaged here, don’t expect Super Star Car Wash to take responsibility or resolve the issue. I strongly recommend choosing a different, well-maintained car wash in San Diego that actually stands behind its equipment and treats customers fairly.

If I could leave negative stats I would. I had a small and I mean small mishap at this car wash. The employees were understanding and helpful. What I mean by small..the damage was $180, which is a small issue. I reached out to corporate and hr to no avail. They will not return phone calls or emails. After many and many more they had me submit a claim and that was it. No return phone calls , no returns emails. I would encourage everyone to avoid using this company as they will not stand behind there service or their company nor their customers. I’ve been a member for over 4 years. As of today obviously I’m no longer a member or a customer. My reasoning of this review is to hopefully stop anyone else from going thru this. If anything happens no matter how small they will not respond to you and could care less. No phone calls , no emails, they just disappear. Who does business this way?? My money and support will be going somewhere else. Brian Emmert

Employee did not put the car wash on the correct setting, resulting in the machine breaking off the rear brake light of our vehicle. Staff at location was supportive and completed appropriate documentation. The claim goes through “corporate.” However, there is no contact information available to speak with an actual person. 20 days since the incident and have received 3 automated email responses with no solutions sight. Avoid this business. There is nothing super about them.

I canceled weeks ago, yet I was charged again today. This is the second time I have had this company run afoul with double billing, and now just out right "we have your card, why not bang it?!?" Website & phone don't work. These folks need a visit from the feds. They double bill so much, it is the number one choice when trying to submit a complaint online.

If I could rate them with a negative 5 I would. Lots of problems and promises broken First, about half of their vacuums don’t work. They are aware of the problem and have been for months, and yet they refuse to clean the filters in order to have their “free” vacuums work. There is no suction or insufficient suction. Secondly, they often do not even have CLEAN towels to wipe the water spots off your vehicle or clean the windshield. Third, you CANNOT reach a real person, no matter what extension you use…on purpose. Forth, I submitted an email detailing these aggravating defiencies and didn’t get a response FOR WEEKS. When I finally heard something from a random email (not identified in ANY WAY as Super Star) they said, “Sorry it’s taken so long…we’ll get back to you in a little bit.” TERRIBLE, TERRIBLE customer “service,” wouldn’t you say?