Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
404 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
bolt access (superioraccess.com) has 404 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 29 reviews with 1 star · Clear filters
You should list all exclusions or requirements before submit an application. I spend lots of time to fill out many applications and answer all requirement you have requested then you did not offer it because of this or that. Why waste our times since you don't have the coverage for it. I have requested the company to cancel the membership.
By JOHN P.
I would never recommend you even considering doing business with this company. Support is weak, very inexperience staff and you will have to work twice as hard trying to keep the new business due to Superior Acess multiple screw ups on a per polcy basis. Not worth the fees and thier carriers premiums is much higher than if you quoted yourself with the same carrier.
By Steve
Response from bolt access· Mar 31, 2014
Thank you for the constructive feedback. We will have someone reach out to you to discuss your concerns further in hopes that we can resolve this for you.
I am age 70 and can be tech challenged at times. Sometimes when I try to get help from SAIS, I am being told to go to the Dashboard and navigating through that can be tedious at times. I am most familiar with the Personal Lines ratings, etc, but I need help with the Commercial Lines. Recently, I tried to get help with the rating for a new business and was told to go thru the Dashboard. Perhaps, someone can help me with this case for a New Solar Panel Cleaning business where the sole owner/worker and operator is age 68. He is presently and has been working with the city for over 25 years, as an inspector for this type of industry. He would like to get a quote for a Commercial General Liability Policy . The Business Name is SPOTLESS SOLAR CLEANING at 1301 Grovehill Dr, Riverside CA 92507. His Licanse # is 7230195. Can you rush me a quote with the necessary application forms , etc, for this case. Thank You, I. Michael D'Aguiar, SAIS Agt DAGI1.
By Michael D.
Response from bolt access· Mar 31, 2014
Thank you for the constructive feedback. We are constantly looking for new ways to streamline the quoting process. Feel free to call Agency Services Team at 1-800-272-7550 x 760 to get a live trainer ready to assist. We also offer daily training on our dashboard. I have forward your message to Agency Services Team for market eligibility on your client. Thank you for your continued business with Superior Access.
I called to ask a question regarding the jewelry coverage on a homeowners quote and the underwriter cursed at me and let me know she was way to busy to have to answer the question. The worst service I have ever come across in a company.
By Cindy
Response from bolt access· Mar 31, 2014
Cindy, First we would like to offer our sincere apology for any bad experience from our Underwriters. This is not how we conduct our business. Thank you for the constructive feedback and we will have someone reach out to you to get further insight so that we can help further improve your experience with us.
I wish personal line uw can provide all requirement all at once before allow to bind, cant just keep asking additional info everyday. How are we going to provide coverage for escrow closing client, extremely frustrated.
By Gregory W.
Response from bolt access· Mar 31, 2014
HI Gregory- Thank you for the constructive feedback and we are looking for ways to streamline our process and look for better options for our members. We aplogize for all the back and forth. Please note- when you have an escow quote that is needed ASAP, you can call agency services and expedite a file to be worked on ASAP.
