2nd Customer Service Experience
I had another great experience and felt like it deserved another review. When I first received everything in my 2x4 super tent hydroponics system I was very overwhelmed on trying to figure out how I wanted to set it up, but once I talked to McMahon on the initial set up, it was just me over thinking every step, and he put my mind at ease. I recently had my seedlings sprout and i was super nervous because I couldn't tell if they were ready to be transplanted, and then I started to get overwhelmed again because I dont have experience with an led light, or growing for that matter. The reason I was so overwhelmed was only because I wanted to see if I could do it all by myself, and I kind of felt like my questions were too stupid to call in and ask their support. Yesterday, I wrote up a list of questions and I was speaking with Miles. After speaking with Miles, I came to the conclusion that I should have just called them from the beginning because I overthink too much. Miles walked me through all of my questions, and threw in valuable information that answered questions that I never thought of even asking. The question I had that I felt was a stupid question was, how do I fill up the reservoir once its all built? He gave me 3 possible solutions to fill up the reservoir. Never once in both of my experiences with McMahon and Miles did I ever feel like they were just trying to rush me off the phone and get to their next sale. Miles said "I have 2 hours left on the clock, and if you need to talk to me for the next 2 hours, i'm all yours" when he said that it made me feel a lot more comfortable and relaxed for the next steps in the process. Obviously a salesman cares about his sales, but both experiences I had you can tell there was more care that their customers were satisfied and relaxed. Thank you both again!! - PS There are some low reviews on here for 1-3 stars, and they are about shipping. Those reviews can be safely ignored. There is a warning on the homepage, and a warning before you check out, that due to covid and supply chain issues a complete package can take up to 30 days to arrive. They also use UPS as their carrier so any shipping issues caused by UPS is in no way SuperClosets fault.
By Tyler