Illegal debt collection practices
Illegal debt collection practices. Do not bank with suntrust.
By Jennifer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
179 reviews
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SunTrust Banks, Inc., is an American bank holding company.
SunTrust (suntrust.com) has 179 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
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Illegal debt collection practices. Do not bank with suntrust.
By Jennifer
Everytime I call Suntrust's customer service line I am always directed to the same woman with the same tone of voice. She has a thick accent that you cannot understand, she repeats herself over and over after you tell her that you do not understand. I am seeking to switch banks due to the fact that this woman has not been able to help me on countless attempts. I have asked to speak to another team mate before and the other representatives have been so fantastic and asked why the other teammate was unable to complete such simple requests. I wish had this woman's name so she knew how much of a disservice she has done for me. Suntrust in general has been lacking support.
By Haley S.
Thieves and con artists. Improperly charge fees left and right. Poor leadership, poor service and an overall abomination of a corporation. Suntrust is a sham of a bank that probably should be shut down by regulators for repeated illegal operations.
By Matt W.