Order and customer
I had customer service issues with this company right from the start. My order was late, and to make matters worse, I was charged twice for it. When I finally reached someone about the issue, the representative was extremely rude. After putting me on hold, they simply hung up on me. I called four more times, but either no one answered or I was sent to a recording that eventually disconnected the call. At this point, I still have no shoes and have received no meaningful communication or assistance regarding my order. Honestly, if I could give this company less than one star, I would. Based on my experience, I cannot recommend them.
By Mattikmann
Response from Suntreeshopping· Sep 25, 2026
Thank you for taking the time to share your experience. We're sorry to hear about the delay with your order and the difficulties you encountered when trying to contact our support team. We understand how frustrating it is to be waiting for your shoes, especially when you also noticed what appears to be a duplicate charge. We would like to review the situation properly and clarify the status of your order and payment. Please send us your order number and, if possible, a screenshot showing the two charges. This will allow us to check the order details and investigate the issue further. We apologize for the inconvenience and hope we can have the opportunity to look into this for you.