SunPassReviews of sunpass.com

Got a new transponder after not having a car for many years. Go to try and activate it. Can’t. Can’t figure out why. Can’t log in. Can’t reset password. Can’t create new account. So I call the help line. The AI IVR is HORRIBLE. I finally get it to stick me in the queue to speak with a human. I wait in the queue for 53 minutes before I am picked up. The agent says my old account was closed and that she’d put me on a brief hold while she check if they can reactivate the old account or what would be the course of action. 2 minutes on hold and she comes back acting like she suddenly can’t hear me and ends the call. I’ll be making a call again in the morning and complaining to a supervisor at sunpass. Don’t expect much help from these folks.

Very unfair to customers

Lamentablemente, tuve una experiencia muy negativa con el servicio al cliente de SunPass. Una representante, de manera completamente inapropiada, me dijo que no quería atenderme, lo cual considero un trato irrespetuoso e inaceptable para cualquier cliente. Este tipo de comportamiento no refleja la atención que uno espera de un servicio público. Espero que SunPass revise la conducta de su personal y ofrezca la capacitación necesaria para garantizar un trato respetuoso y profesional a todos los clientes.” "Unfortunately, I had a very negative experience with SunPass customer service. A representative, in a completely inappropriate manner, told me that she did not want to assist me, which I consider disrespectful and unacceptable for any customer. This type of behavior does not reflect the level of service one expects from a public service. I hope SunPass reviews the conduct of its staff and provides the necessary training to ensure all customers are treated respectfully and professionally."

Issue was a low balance on one of our accounts that is set up to auto-replenish. The email sent in Sept 2025 subject line showed Low Balance Notification. It didn't register with me at the time that the credit card had expired, I just assumed it was the normal alert and the account would auto-replenish. (In the past I received an email that the subject line showed Sunpass Account: Credit Card Decline - Action Required which I of course took care of immediately.) So here we are 5 months later March 2026, I receive a statement in the regular mail of 2 months worth of toll violations between December and February showing over $98 owed. Immediately went into the local Sunpass office to see what went wrong. They said the credit card expired. The current balance due was now over $128 and they offered NO solution. Went ahead and paid because they gave me no choice, and then tried to resolve through calling Sunpass Customer Service. Agent listened and acted understanding and then was transferred to a supervisor who did NOTHING. Blamed it on us for not keeping up on the bank account (it was a credit card account that had been skimmed fraudulently and we had to get a replacement). Instead of a phone call, text, or alert email, they waited 5 months to mail us an invoice so they could obviously rack up toll charges! We have been Sunpass customers for 25 years and this is how they treat us. Very poor customer service. No wonder 96% reviews show one star.

I have a transponder and rented a vehicle on FL. I added the plate to my account. I was charged for tolls after having returned the rental car. I removed the plate from my account the day after returning the car and provded proof of the return. They would not revese the tolls for the day because the plate was removed from the account the following day even though they see the proof of the rental return. Sun Pass is just plain stupid. I will no longer add the rental car plate to my account so I can not be charged for someone elses tolls.

Horrible customer service. Do not explain the issue clearly; can’t hold more then 2 min online even when explained that I need some min to find information they requested. Seriously? This is a joke. Very rude and unprofessional.

This is such a scam! They don't inform you when you purchase and activate pass that if you travel through another providers toll it will not work until the next day.

Government-owned electronic toll collection that is why they can do what ever they please. If this was a company they would be sued and bankrupt. You cant even pay your toll the system auto rejects the payment.