SunoReviews of suno.com

They have terrible customer service. My other complaint is that your credits don’t rollover when your plan renews. I got Suno in November of last year, and I barely had any time to use my credits. So I essentially paid them and got nothing out of the platform. I’m partly to blame… I thought I’d have more time to enjoy it. Still, I feel ripped off. I emailed them about it, politely asking if I might have my credits back, as I had paid for them. It’s been two months. Two months! And they have yet to respond. I feel ripped off. I enjoyed making music for fun… but because of this, I may not give them another cent. Support someone who actually has the decency to get back to their customers. Suno feels shady in that department.

unable to unsubcribe from their service.

The more I use Suno, the more I realize how bad it is. It has provided some of the most frustrating experiences I've ever had. To me, one of the worst problems is that it is totally unresponsive to the prompts I provide. I can change the "style" for a song and it will keep using the previous "style". Whoever wrote the program for Suno, appears to know nothing about what a song should sound like. The phrasing and cadence of any song it produces is not like anything a "real" musician would come up with. I've wasted countless hours of my life trying to coax a half-decent song out of Suno. I give up on it. Life is too short to waste any more time on Suno. They should give a refund and an apology to all the users who have tried to use it.

I bought on 16/11/2025 Pro membership. Normally every month 2500 credits sould be renewed. After 16/12/2025 (1 month later) no credits have been added. On 10/01/2026 I used all my credits from the beginning and they added only 50 credits !!! I have sent an e-mail to the support ..... no response.... The application has a lot of bugs. Many times after creating a song at the end of the song there's a noice or understanable voice etc... I gave once a long desciption of the style and the song has been made not with the lyrics but with the text from the style !!! I lost like this many credits for nothing. I get no response or if my credits will not be renewed I will undertake legal actions.

AVOID THEM. I used the free service for a while to try this out. Decided to use the paid for premium service then after I do it all went pear shape. Suno stopped working and all I get is a big blank page with 403 Forbidden cloudflare, for some reason they have blocked me. I tried the Suno app on my phone that too wont work anymore. I did some research and there is some problem with payments. Some users having payment problems, not recognising paid subs etc. I will have to contact my CC company next, they wont be happy. You can't contact them either because the page is down or there blocking me for some daft reason but my payment has gone through ok as I got an email from them confirming payment.

Extremely bad, very currupt. Gives you an option to cancel but freezes it so you can't. You will have to stop your card and call the fraud debt.

This app has many bugs and zero customer service. Non musicians will think its great, real actual musicians will find it frustrating. Every track it creates has this high frequency noise that is non musical and sounds like a robot. Good luck getting a refund for credits when it creates so many unusable tracks that sound like robots fighting with guitar's. Waste of time and money. Did i say customer service is nonexistent? Should be illegal to say your providing a service but then never actually provide anything of value.

I paid for an annual pro subscription but I still only have access to the limited free version- and it has been 6 months. I contacted their customer support but never get a response. Very frustrating!