Sunlighten, Inc.Reviews of sunlighten.com

Sauna arrived in a timely fasion, backrest is on backorder. Quality control/customer service is what earned the 3 star rating. During assembly, i noticed that the radio antena was broken and rolling around in the ceiling, as well as many other indicators that this unit was not in "brand new condition", such as - fingerprints and air bubbles between the glass and the blue plastic static protection on the door AND the control tablet as if it was removed and reapplied. - the control tablet had a Sunlighten account already created on it in the German language, which makes it impossible to use my sauna as i cant navigate the control software. - the 3 piece door edge seal was already installed on the back edge of the door glass but 1 piece had fallen off during shipping and stuck to styrofoam shipping making it unusable to reapply. I removed the other 2 pieces and bought some door seals from the hardware store to fix the problem. After getting it all cleanded up, the unit does look very nice but a HUGE shame that i cant use it as support has not got back with me yet....wish me luck!!!!!

Not sure I can give a full circle review until I have received the PRODUCT.Maybe asking for a review at a later time would be realistic.

The customer service has been awesome for this company, hence the 3 stars. The sauna comes highly rated from family members who have purchased one, so I can be assured of the product’s quality. However, be aware of extremely long delivery times. I have been waiting 4 months, now, with no known shipping date. Customer service has been communicative and apologetic; I completely understand that it’s out of their hands. We ordered it for chronic medical conditions and would greatly appreciate the opportunity to it regularly.

Let me first say, that I love my sauna itself. This review is based off customer service and the lack of communication. I ordered my sauna on 12/27 - I had a wonderful buying experience, super friendly sales lady (Andrea). I was told I'd receive an email with tracking information - never received it. Came home to a huge box sitting on my doorstep...opened it and only had the solar pad. Emailed to find out if there were more deliveries and where they were...didn't get a response...48 hours later, I re-emailed and asked, but that afternoon I came home to another big box (still never received tracking info). Still missing my "supplemental" package I purchased (towels, pad covers, etc). Got my sauna put up, part of the upper dome was damaged and the chromotherapy lights didn't work. I again had to email more than once to get a response - I don't know if they just don't work normal working hours or what, but communication was (and still is) VERY slow. I was told they'd call at a certain time...they didn't, I had to call them that night. They shipped out a replacement (I did receive tracking for this one) and I was told there would be information regarding how to return the original one in the box...no information...and still missing 1/2 of my supplemental items...they shipped part and the rest is "out" for now. The only reason I know this is because I emailed and asked...you would think they would send an email saying that part of your order was on hold. Still waiting for a response on what to do with the original dome...sent an email on Monday (1/25), resent to a different email I had on Thursday (1/28) and still haven't heard a thing. My sales person quit responding once I made the comment "This is looking like it was a bad investment on my end." when the lack of communication made me second guess my purchase of a $2000 item - in my world, that's an expensive purchase and customer service should be 5 star. Not once have I received an apology...or even an explanation on the lack of communication. Typically, businesses include a note in their emails regarding high volume and x amount of time to respond...it's not included, so I assume they will respond in a timely manner, but it's just not happening. I love my sauna and feel it is helping (I have thyroid issues and read the infrared lights help), but really wish communication was better. If there was communication and I knew what was going on, I would give them a 5 star. *Shortly after leaving this review, Issac called and did a wonderful job of correcting the issues. He personally drove out to my house (I’m lucky enough to live in KC close to their company) and delivered the missing items, and took the defective items. I appreciate the effort, but it does appear as though they have a major flaw in their customer service department. I hope that they are able to fix the negative aspect for other customers as overall, I am pleased.

I have had this unit for probably 4 yrs now. Pros: I don't perspire (genetics) so I like I get the toxins out; I have the 2 seater and is perfect size for one, might be tight for 2. Cons: Never heats up to 150 and to get to 125 takes 2 hrs, I can live with that. What is MOST disappointing is the stereo. It gets too hot and CDs start to skip and then shut down completely, after just 20 mins. So I takes it out and switch to another CD that is at rm temp. This is unacceptable to me. Maybe most play their iPhones but I like my CDs. There should be so e type of cooling unit or something surrounding the unit so it stays cool like a fan. This bothers me so much, I am not sure if I would buy this if I could do it again as there must be other units that nave a CD player that can handle the heat.

Shipping and put-together were very straightforward for the most part. A couple of issues to be aware of that are significant, at least to me, for the price: 1) the internal screen needs to use a fan to cool down at high temperatures. It’s loud and whiny and for me, spoils the experience. I now have to wear headphones in the sauna. 2) the packaging is definitely not eco-friendly. Loads of styrofoam and plastics. 3) for the price the software and controls are poor. The tablet is cheap and doesn’t work well. The apps that are loaded when the unit ships have not been updated and consequently the customer service team, who are responsive and polite, send you workarounds so you have to reprogram it yourself. 4) there no app. So you can’t turn it on remotely to warm it up, or make adjustments. Poor in this day and age. So, good and bad. It’s a shame not to be able to give a better review.

I purchased the Signature III back in early September. I went on an extended business trip until late November. I don't recall the actual delivery date, but I believe it was reasonable based on what the sales rep told me. In any case, the sauna was delivered and sat in my garage in its shipping cartons for a month or so before I returned. The shipping materials were in relatively good condition, though there was one approximately 1 inch by 1 inch by 1 inch gouge in one of the three cartons. It was the carton containing the bottom and top of the unit. Upon unpacking the unit, I discovered that the packing material was penetrated to the depth of the product itself, and that the floor was slightly damaged. (The floor interior was facing outward in the shipping carton.) Having the interior surface inward would provide better protection. Other than that small blemish, the sauna arrived in good condition as designed. Speaking of design, the bamboo screen attachment with Velcro for the floor heating panel is absolutely substandard. Neither side of the screen adheres to the Velcro. All of the other screens are securely fastened as I would expect. Another shortcoming is the sound system, I was expecting a CD player, but the Blaupunkt unit installed is AM/FM Radio only, with aux connections. Not up to my expectations for this level of Sauna. Also, the manner in which the sound system is installed is poorly designed, there is no handle to grab, to pull the unit down to access it. Previous sauna that I had, the AM/FM/CD was mounted in a box inside the sauna and completely accessible. The chromotherapy lights are a great feature, but the brightness of the LED display from the control panel completely negates the effect of the lights. You can probably see the control panel from outerspace. Lastly, I could surrender the additional pane of glass next to the door, and have an additional heating panel to balance out the heating of the sauna. All in all, not up to my expectations for the amount of $$ spent.

I ordered a Sunlighten Spa when it arrived in an unacceptable condition (no fault of Sunlighten) I refused delivery and the company has been in contact to help me resolve the situation. I appreciate them working with me to bring about a good conclusion.