Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
74 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
No matter who you are, or where you are going, Sun Express Travel helps every type of traveler not only find the trip that’s right for them, but get the best value every time.We Help You Plan Your Journey Anywhere In The WorldSun Express Travel works with over 100 major carriers. Our group department are experts at getting you best package for the lowest price.We do the searching for you to the destinations you want and then offer you the most competitive itineraries and rates.We do our best to quote the lowest possible group fare for your request within 48 hours. We offer bookings for Hotels, Cruises, Flights, and Vacation Packages. Contact us today.
Sun Express Travel (sunexpresstravel.com) has 74 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 61 reviews with 1 star · Clear filters
They charged me 80 euros for 3 kg in my cabin luggage bag. Originally, I wanted to pay for hold luggage, but this option wasn’t available online after check-in. This is worse than Ryanair! Never again will I travel with this shady airline!
By Evgeniya K.
Sehr schlechter Service: Gepäckschaden fristgerecht gemeldet, Ersatzkoffer am 04.09. zugesagt, aber bis heute keine Lieferung. Statt klarer Kommunikation nur widersprüchliche Angaben und Verzögerungen – absolut kundenunfreundlich.
By yeliz Y.
Worst company ever 1 Star for airline staff Check in at both ends a nightmare ,long delay and disorganised. Damaged luggage. I would not use this airline at all
By Tracey
Worse one I have paid £60 just as their system was not working for online checking My son was tired and hungry and they expect me to sit monger and explain myself worse one ever will never fly with them again ‼️
By silviya P.
Sun Express Flying from Stansted to Antalya- through a TUI holiday from the very start ! An absolutely shambles! I will never fly again with Sun Express & this is why. No organisation at the departing airport (maybe that’s the airports fault) Changed the queues twice, causing absolute chaos Boarded ok, but plane was stifling hot, no air - we sat for 15 minutes on the tarmac, there was an announcement from the pilot, but you couldn’t hear it! We asked the stewardess what was going on, she said all aircraft was grounded for half an hour, due to weather conditions, we saw Ryanair & others taking off! We then sat for 1 hour and 40 minutes on the tarmac, with no air, the stewardess served drinks ( at a charge) water was charged as well, no communication from the pilot! What they told us was an absolute lie! I will never fly with Sun Express again through TUI
By Jacki B.
Booked with this airline as tour operator stated bags included. No problem flying out of UK. When flying out of Dalaman, check in desk said no bags included. Showed him paper documents stating bags included. Told me to ring sunexpress. No phone reception so paid £60. Trying to claim this back is difficult. No clear customer complaints page. Sunexpress phone operator directed me to defunct webpage. Also said it wasn't for bags it was for checkin (I'd done that online the day before - I have proof). I doubt I'll get this money back without spending hours chasing it.
By I S.
This airline makes Ryanair seem like a blessing. Terrible service. No communication with a 24hr delay with no food. Horrible hotel that makes a prison look appealing.
By Geghthy H.
Got refunded my baggage allowance via booking.com and could not for love nor money sorted it out on their website. Got to Antalya airport for my return flight and was charged double for baggage. Not impressed Never again
By darren P.
