Sundays for DogsReviews of sundaysfordogs.com

My dog has a sensitive gut and I was wanting to try and non fresh option. She had very very bad acid reflux w this food. They do not have a good costumer service and do not stand by their product w refunds for clients that are not satisfied. Very expensive product for such poor policies. Farmers dog has by far the best customer service of any food services I have tried and for a better price. I'd recommend them over sundays for dogs anyday.

I sent multiple texts and email to Sundays for dogs because of the delay shipment and I haven't received any reply after 3 days. I canceled the subscription and the ongoing order, which requires customers to send a mail to customer service team, still no one replies. I will file a dispute to credit card company and also a complaint to BBB. I haven't and I do not want any shipment from you anymore. Worst product and customer service in the world. you have time to reply the reviews here, doing your PR, but don't even care any emails or texts from your customers????

I’ll keep this as condensed as possible. Sign up for 50 percent off price for trial. I immediately received a second bag. After two feedings to my dog he became violently sick, throwing up and diarrhea. Took him to vet, checked out perfectly and was told it was some thing he ate. The visit cost me 300.00 for vet. Never fed it to him again! I contacted this company and was told NO REFUNDS. I explained everything but no refund, partial refund…nothing, even after I said I would return the products on my dime. ABSOLUTELY DISGUISED WITH SUNDAY FOR DOGS. No refund, and I’m stuck $168.00 worth of worthless food. I will tell everyone from my pups day care, the vet and dog park of what a terrible experience I have had with Sunday for Dogs. Now you have been warned. Stay away from Sunday for Dogs, it’s garbage! And if I could give them a lower rating I would definitely do that!!!!!!

Sundays positions itself as premium brand, but seriously lacks in fulfilling the premium experience. 1. Employees provided unsafe calorie suggestions for my dog. She was currently eating 1094 calories of Ollie, which is another premium food. Sundays suggested 650 calories because it is more "nutrient-dense" than any other food. When I pushed back, I got a different calorie recommendation from each employee, meaning recommendations were not science-backed, nor were they veterinarian-backed. My dog could have starved if I had listened to them instead of ordering what OLLIE had suggested calorie-wise. 2. I was over-charged for my initial order, requiring me to contact customer service. 3. My account was set-up with two "plans" instead of one. Customer service blamed me when I contacted them. Interesting how it was my fault when I did not have access to set this up or fix it on my end as a customer. Had I not caught this plan mix-up and carried on with ordering, I would have been over-charged for each subsequent order, so I'm not entirely sure this was a mistake. 4. Delivery is unpredictable. The experience was so awful, we didn't bother fully transitioning onto this food. There are way better options out there -- Ollie is great, by the way. The food and service are both worth the $$.

Scammy. Ordered two week trial. Dog liked it so I let them go ahead and send first order of 31-day plan. Two weeks later I get a notice of another 31 days of food being shipped. Tried to move delivery date back but they still intend to charge me $300 now. Tried to skip a month but they still intend to charge me $300 now. Tried to change order to smaller amount of food but they still intend to charge me $300 now. Canceled. From what I've read they charge subscription amount whether you receive food or not (even if they're out of stock). It would have been fine if they were actually shipping every 31 days but you can't trust. BBB rating is F.

They have the most unresponsive and worst customer service I've ever experienced. They sent my order to the wrong address in a different state after sending my first order to my correct address and the order after that to the correct address and they refuse to refund me or directly answer my request for a refund on food I didn't receive. Not to mention that they have a dysfunctional algorithm for determining your dog's portions for food. They sent me 72oz bag for a trial week. Which ran out right before the end of the week. Then when charged normal prices they send you a 40oz bag for one week. This is absurd. Do not fall for their scam.

Sunday's For Dogs makes a great product! BUT unfortunately they have repeatedly had delivery issues. Our dog loves this food, but we have run out of food on multiple occasions because they will not address their delivery problems. For example, our current order shipped on 9/4/24 and as of today, 9/11/24, our order is sitting in TX. Our current order has gone from NJ, to PA, to IN, to KS and is now sitting in TX. It still needs to get to us in AZ and we know that will be many more days!! This has happened numerous times with the shipments from Sunday's. It's unfortunate that they can make a great product and yet choose not to remedy their consistent delivery and customer service issues. There is always an excuse when we reach out to them. If you want to run a successful business with a good product, you don't make excuses - you do everything you can to remedy your failures. There is absolutely NO reason that our dog food cannot be delivered in 3-4 days via FedEx. Fortunately for us, the 1st time this happened we had another dog food that we have available and routinely give our dog.... because to run out of dog food and have to hurry and find a dog food replacement is hard on your dog. It's VERY disappointing to deal with a company that refuses to resolve their delivery issues and continues to make excuses. Why aren't their customers important enough to resolve this ongoing issue?

A loyal customer who is fed up. Repeated delivery delays leaving my dog without food —even when I order I way in advance. My dog has a sensitive stomach and is a picky eater - I was thrilled to find this food — so despite my misgivings I kept his subscription. However, I’m forced to cancel …still waiting on my August order. Sundays delivery process is simply unreliable. Great food. Unreliable delivery process. Very disappointed.