Sundays for DogsReviews of sundaysfordogs.com

The food itself is great. My dogs love it. My complaint is in the customer service. On multiple occasions I have been charged twice for the same bag of food. I can’t afford to just give them $99 plus the $108.60 for the same bag of food. I’ve given up and canceled my subscription because of this.

If I could give 0 stars I would. They sent me 2 bags of food for my 90 lb. Golden and said I should feed him 1 and 1/3 cups a day which is simply not enough for a large Golden. Even at the 1 and 1/3 cups a day the two bags of food only last 13 days and they say it will last 26 days so their calculations are totally wrong. No way will 144 oz last 26 days. And the only way to contact them is by email. Terrible company!!

Horrible customer service. A lot of gaslighting and running in circles. They continue asking for things without providing any help. Buyer beware.

This company has the worst customer service. My pup likes the dog food but it has issues. 1: It breaks apart and you lose quite a bit to crumbs and dust. 2: I have had a problem with it being moldy.. 3. The website is difficult to work with. It’s so limited that you either join and pay or move on. There is no room for any logical discussion or question. They have a chat that has never worked for me. I’m always told by a recording that due to whatever reason this week their service is not in order at this time and email them. Once you email all you get is basic letters stating they don’t know your account or you ordered twice. When you did not. Creating double charging and extra bags generated for the month. I attempted to replace my expired credit card without success. The website became jiggy and wouldn’t finish. Unfortunately I tried several times… don’t do that. According to Sundays every time I entered my credit card to pay On My One Account I generated a new order and a new account (for the same dog). In turn they sent me several bags of food and charged my card several times at $116.00 a bag. I contacted them repeatedly. Chat did not work, the phone lines pick up and inform you they are not working at this time. Emails returned to me stating a generic reply. Later I would receive emails back stating they can’t find my account. Then they found the account after I continued to email them. That email stated I have three accounts. I went back online to see what was going on and of course I only had one account. Which is now canceled. BEWARE OF THIS BOUTIQUE SCAMMER CON COMPANY!

If I could give zero stars I would. I ordered a trial box and received it quickly. Four days after I received the trial box they charged me $285 and overdrafted my account for a second order that I did not approve. This is the worst company I’ve ever had to work with. No way to contact them via phone. Run as fast as you can away from this company!!!!!😡🤬

Don't even think about using Sundays for Dogs!! Customer service: Nobody Home Logistics: It will get there when it feels like it. My Dog: Very unhappy The worst experience for a nation wide dog food delivery service. All the glitzy ads are shameful compared to the level of service received. I get a laugh from the recorded greeting you hear when you try to call them from Rachel, the Company head honcho, apologizing for the holiday high-call volume which they can't handle, so please be patient and use Text or email and someone from the pack will get back to you ASAP- It may take up to 5 days to hear from anyone and they don't have a clue how to resolve the issue. I was offered a 50% refund if I donated the unused unopened bags. I don't expect to get that $$ back.

Though my dog loves the food. This company does not appear to have any actual workers to support their customers. I sent multiple emails and texts and received zero response. Very disappointing. It appears that their business model is to get you to subscribe and then you are on your own for support after that. Horrible experience.

The food is good quality. My dog loves it. Their customer service is non existent. You can not call them at all. You can txt them and they may get back to you in 24 to 48 hours. Email is the same. Sometimes when you cancel an order it does not cancel. I have gotten fed up with sundays and I will be using a company that you can call and speak with them.