sundaycitizen.coReviews of sundaycitizen.co

Response from sundaycitizen.co· Aug 4, 2026

Hi Mary Kay, Thank you for reaching out, and we are so sorry for the frustration regarding your daughter's gift! We took a deeper look into order #SUND329314 to see what happened. When the order was originally checked out, it was submitted with your home address in OH. When you reached out three hours later to request the change, our AI bot updated the shipping details in our system right away. However, because our automated fulfillment process begins almost immediately, the original package had already been processed and handed off to our carrier before the update could reach them. We completely understand how disappointing that timing breakdown is, especially when sending a gift. One of our Customer Service Managers is reaching out directly to your email right now to discuss the best options to resolve this and ensure your daughter receives her items. Thank you so much for your patience while we work with you to make things right!

Response from sundaycitizen.co· Aug 4, 2026

Hi Jae, We are so sorry for the frustration! Finding out an item you purchased is out of stock is incredibly disappointing, and we completely understand how annoying that is. We want to look into what happened and help make this right, but we haven't been able to locate your purchase in our system yet. We previously reached out via email to ask for a few order details, but haven't heard back just yet! When you have a moment, please check your inbox or reach out directly to us at [email protected] with your order number. As soon as we connect, we will happily look into your order and find the best solution for you. Thank you for your patience!

Response from sundaycitizen.co· Jul 28, 2026

Hi Tracey, Thank you so much for bringing this to our attention. We completely understand how frustrating it is to get repeated review requests for items that haven't even arrived at your doorstep yet! We really appreciate your feedback, and we want to let you know that we have already updated our system settings to help prevent this from happening moving forward. We also want to make sure your package is on its way and give you peace of mind. We just sent an email directly to you to request a few order details so we can locate your purchase in our system, check on its status, and provide any tracking info you might need. Thank you again for helping us improve our process, and we truly hope you love your new products the moment they arrive!

Response from sundaycitizen.co· Jul 17, 2026

Hi Michelle, We are so sorry to hear that your blanket developed a hole after its first wash. That is definitely not the standard of quality we stand behind, and we completely understand your frustration. We also want to sincerely apologize for the communication breakdown. We took a close look through our support system using your contact details, but we couldn't find any record of an incoming message from you. We pride ourselves on answering 100% of our emails, so we suspect your messages might have been sent from an alternative email address or caught in a technical glitch—we would never intentionally leave you hanging! We really want to look into this and find a solution for you. Please reach out to us directly at [email protected] with your order number and a photo of the damage for our records. As soon as we connect, we will review the details and look at the best options available to help you out. Thank you for giving us the chance to get this sorted!

Response from sundaycitizen.co· Jun 26, 2026

Hi Lauren, we hear how incredibly frustrating it is to feel stuck with items you didn't expect to be final sale, and we truly never want anyone to feel tricked when shopping with us. Our team shared screenshots via email to show where the "Final Sale / Non-Returnable" note is located on our product pages, as we try our absolute best to ensure this is clear before anything is added to the cart. Because our Last Chance items are heavily discounted clearance pieces, we unfortunately can't make an exception to our return policy or process a refund for these items. We are so sorry we couldn't give you the outcome you were hoping for, but we really appreciate you taking the time to share your perspective with us.

Response from sundaycitizen.co· Jun 22, 2026

Hi Ab, I am incredibly sorry to hear about this. Waiting over a month for a refund and feeling completely ghosted after multiple outreach attempts is absolutely unacceptable, and we want to get this sorted out for you immediately. Because this review was left under the initials "Ab," we have been unable to locate your account or tracking information in our system. We have reached out to you directly through this platform to request your order details, but we haven't received a response yet. Before you have to go through the hassle of a credit card dispute, please reply to our message here or email us directly at [email protected] with your order numbers or checkout email. We will have a team manager prioritize your file, verify the return tracking, and issue your refund right away.

Response from sundaycitizen.co· Jun 22, 2026

Hi Madeline, we are so incredibly sorry for the stressful loop you've been put through! It looks like our shipping system's automated address validation mistakenly swapped your address from Quantuck Bay Place to Quantuck Bay Rd. This error completely confused the carrier, causing the shipping glitch that sent that heavy comforter and shams right back to your doorstep. We completely understand why you are entirely fed up with UPS, you should never have been put in a position to haul that heavy package around only to have it return to you. We want to stop this hassle for you immediately. Our customer service support team is reaching out to you directly at your email ([email protected]) to take over your file. Thank you for your patience while we step in to break this loop and make things right for you!

Response from sundaycitizen.co· Jun 10, 2026

Hi Matt, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We understand how frustrating that must have been, and we're glad our team was able to work with you to resolve the issue and successfully process your order. We truly appreciate your patience and persistence while we worked through the issue together. Thank you for giving us the opportunity to assist you and for choosing Sunday Citizen. Your support means a great deal to us.