Refusal to Honor Published Return Policy
I purchased from Summo Sports (Order #35531), and my order was delivered on July 28, 2025. I requested a return on August 2, 2025 — well within their advertised 14-day return policy. They delayed giving me the return address for two days, which cut into my return time. Even so, I shipped the return on August 10, 2025 (Day 14 from delivery) and provided tracking proof. Instead of honoring their policy, they refused my refund, claiming the courier “handover” date (August 11) was outside their window. Their own policy makes no mention of using courier scan dates — only the 14 days from delivery, which I met. This is a misapplication of their own return policy and poor customer service. I have full documentation of my timely return and their refusal to refund. Shoppers, beware.
By Jamie M.