Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
142 reviews
SugarCRMSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sales Automation for Sales Warriors: Click Less, Sell More.Sugar Sell takes the blind spots, busy work, and roadblocks out of customer relationship management, making it easier for sales organizations to focus on engaging with their customers and growing their business. With Sugar Sell, you can empower your sales teams to drive revenue, increase efficiency, shorten sales cycle, and deliver meaningful customer buying experiences.
SugarCRM (sugarcrm.com) has 142 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 107 reviews with 5 stars · Clear filters
Marianne and Dennis have been excellent to work with. CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
By Bob S.
Mark Thudium is always very fair and helpful when interacting with Best Graphics
By Best G.
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a Sugar CRM partner.
By Mustafa M.
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
By Avi B.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
By Erin A.
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
By Eric Phillips, Independence T.
David Dlugosz is a fantastic resource and always goes above the call of duty to assist!
By ED R.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
By Catherine H.
