Sugar&VaporReviews of sugarandvapor.com

Response from Sugar&Vapor· Apr 15, 2024

Thank you for sharing your feedback on Trustpilot. Actually our customer care team is still waiting for your reply by email. Let us explain again - Our nose studs are made with a 316L surgical steel post and a brass decorative part. The oxidation of brass can cause discoloration when in contact with water and oil frequently. This design choice was made to achieve a more intricate decoration, as 316L stainless steel is less malleable than brass. Our suggestion is to remove the nose stud when showering and participating in physical activities to avoid contact with water and oils, especially for customers with oily skin prone to nose oiliness. However, if you prefer to wear it during bathing, please be aware of the potential for discoloration. We sincerely apologize for any dissatisfaction you've experienced with our product. We are committed to continuously improving our products and services to ensure every customer has a satisfactory shopping experience. If you have any further questions or need additional assistance, please feel free to contact us. We're more than happy to help.

Response from Sugar&Vapor· Dec 12, 2023

Thank you for sharing your thoughts. We’d like to take a moment to address your concerns and clarify a few points about our brand. We are indeed a small business, operated by a team of three passionate girls. Our headquarters and studio are based in Shanghai, China, where we design, produce, and manufacture our pieces. We have full control over the process—from the initial designs to production and quality checks—ensuring that each product meets our standards before it reaches our customers. Being based in China allows us to leverage the country’s highly efficient and skilled fashion industry while staying true to our commitment to quality and creativity. As for inclusivity, we’re always working to improve and expand our offerings. While we may not be perfect yet, we’re committed to listening to our customers and ensuring that our brand represents a wide range of styles, sizes, and preferences. Your feedback is valuable in helping us grow. We appreciate your interest in our brand, and if you’d like to learn more about our story or our process, please feel free to visit our ‘About Us’ page or reach out to us directly. 💕

Response from Sugar&Vapor· Dec 13, 2024

Hi there, thank you for your feedback. We’re sorry to hear about your experience and wanted to address your concerns. Inclusivity is something we genuinely care about, and while we know we have room to grow, we’re actively working to expand our size range to better serve all of our customers. Your input helps us understand where we can do better, and we appreciate the opportunity to improve. We strive to maintain a positive and constructive space for everyone in our community and are always open to hearing thoughtful suggestions. If there’s anything specific you’d like to share, feel free to reach out to us directly. We’re listening and always working to be better!

Response from Sugar&Vapor· Jul 7, 2022

Hi there, thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience. As a small business, we work hard to ensure the quality and uniqueness of our pieces. The top you mentioned is designed in collaboration with our long-term partner studio, and we strive to provide original and carefully crafted items. We understand that fast-fashion platforms may offer similar-looking products at lower prices. However, these often lack the same level of quality control and customer support that we prioritize. While our prices reflect the effort and care we put into every piece, we’re always working to improve and offer the best possible value for our customers. Regarding our refund policy, it is outlined on our website to ensure transparency. If you’d like assistance with your purchase, please don’t hesitate to reach out to our customer service team directly, and we’ll do our best to help. Thank you for your understanding and for giving us the chance to clarify.”