Stuart WeitzmanReviews of stuartweitzman.com

I wish I had read these reviews before ordering. I returned my order on 21 September. It is now 16 October and I still have not received a refund. Customer service is no help and it’s past the window they claim they’ll refund within. Unacceptable for such an expensive brand.

I love their shoes but learnt the hard way- never order from them if you might need to return. I sent back a return on 28 September. It’s 9 October and I still haven’t heard anything and no refund. They are very expensive so they shouldn’t be holding on to your money like this To follow up on this I emailed customer service to confirm if they had received the return and as of 16 October no confirmation and no refund still.

Big mistake to order online from this company. I love their footwear but my order took over a week to arrive and after having to return my order I am still waiting to receive a refund. Bear in mind my shoes came from Italy and were retuned to Italy. The return item has been back with them for over a week now and still no refund. I will never order from this company again.

Stuart Weitzman used to be good quality. These days, not sure what happened to this brand, but it became cheap quality really cheaply made shoes. For what they cost, there is a huge disconnect. They are like stylish payless shoes haha. Good by SW ;-(

I bought a pair of boots. The inner sole was ever so slightly damaged, so they offered to mend them for free and I thought why not! But never gave them back and I kept hounding. After months on end, I eventually got them back all scuffed up in a broken box. It was awful. I think had I not kicked off, it would have been daylight robbery...

What a horrible brand. The way they make money is by making shoes that are very expensive and not worth the price, then they offer big discounts, and I assure you the shoes are not worth the price even with the discount, and be aware that you can't return or replace any of the items bought on sales. Almost every item has the wrong sizing and width compared to your usual size with other brands, so it's almost impossible to get the sizing right. This brand is a huge scam, and they won't return my money.

Ich habe Sandalen bestellt, sie kamen getragen an, ein Riemen ist komplett ausgerissen und das Kundentelefon ist aus.

I purchased shoes online from Steuart Weitzman outlet stores. I know my size as I have purchased their shoes directly in their stores many times over the past years. The fit was horrible and because it was on sale they would not take any returns or exchanges. The size was not true to size... they were way too narrow. The customer service representative was rude and she could care less about my shopping experience online. She refused to make any exceptions. There was no sensitivity trip at all.