StronghousebrandsReviews of stronghousebrands.com

I am in the Madison WI area, so these comments only apply to that office which handles my area. Initially it went well but as things progressed, communication was slow, I was promised updates which did not arrive, my emails and texts were often unanswered. I wanted repairs on my hail-damaged roof before the snow flies here (soon) but I am getting zero satisfaction from them. Very frustrating and time consuling for no results.

General roofing company that subs out work to others. Poor/non existent site super vision, property destruction, inappropriately applied roofing material, inconsistent communication, refusal to share project photos and documents with home owner, Project Manager lies about timelines, materials, warranties, and lied about customer communication. Company/Project manager ignored homeowners directions regarding color, materials, and obsolete siding would not be replaced. Workers destroyed areas of the siding. Did not finish the job, had more than two months to complete, left my home with an open envelope...were unable, or unwilling to get the project done.

John Doyle was suppose to be here last Friday to start job . But he subbed it out to four pillars roofing who also didn’t show up. These guys are scammers be careful if you doing business with them They’re scammers

Christopher Mathis got us a new roof when others couldn’t. Excellent personal service.

Do yourself a favor and read the Yelp reviews, particularly Rick B from 4/21/25 who apparently is suing Stronghouse. Not one positive review. If you have had any work done by Stronghouse (formerly Options) make sure you have them take pics before, during and after the project and that they complete all repairs. Also, go over their contract carefully--I learned the hard way, just because insurance paid for everything, Stronghouse took specific things off their list because it wasn't worth it for them to complete those repairs. However, they never asked me or told me that they were only going to do part of the project list. I was just going to send the final check when I looked closely at the after photos and noticed they didn't replace the vents and that's also when I saw the cheap gutter cover. The project manager and I spoke for nearly 30 minutes, and I told him I wanted everything on the list done. He proceeded to tell me this is a good thing that we get to keep the money, and I told him I didn't want that because things will only get more expensive, and I will have to pay more later. He said that he was surprised how adamant I was about this because 99% of the time customers don't care and that they rarely replace the vents because they are actually still working, they're only dented by hail (even though insurance thought they were damaged enough and paid for replacement, and we all know how stingy insurance companies have become). I asked do customers actually not care or is it that they don't know? Because if I hadn't seen this myself and called it out, I would have sent the entire check, meaning they would have gotten paid for items they did not complete. That sounds like theft/fraud to me. Then when he saw how adamant I was he changed tactic and said that he was worried since the shingles were already down that if they replaced the vents now, there could be water damage. I, of course, didn't want to risk that and was essentially scared into not having them done. In retrospect, I wish I had never agreed to that because when a tornado came through 2 years later my insurance company wouldn't cover anything because they said they already paid this out. That is also when I found out that they covered the front and back gutter covers from the previous storm. Stronghouse only replaced the front and were paid for both front and back. Fast forward a year, the cheap gutter cover failed, my tenants said when it rained the water would flow over the covers like a waterfall. The result of which caused water to flood my basement in that exact area. I have owned the property for 25 years and the tenant has been there for over 15, and there has never been water in the basement. Stronghouse had their guys come out and I had other people over to inspect and they agreed something was wrong and after some back and forth, they finally agreed to put on what they should have in the first place--Gutter Helmet. However, after another hard rain and a quick thaw this past winter I am continuing to get water in the basement. The damage has been done, and Stronghouse will not do anything about it. Spoke to the VP who was incredibly rude and said they went above and beyond spending an additional 3000 for gutter helmet covers (which they should have used in the first place) and blamed me because I signed the contract. I'm not an expert nor should I have to be, I'm hiring the "experts" who are supposed to complete the list insurance has agreed to pay for, I didn't know they were cherry picking only the repairs they wanted to do. I'm trying different avenues to get this water damage taken care of. I asked the VP, Bob, for his insurance carrier, and he refused to give it to me and essentially said to sue him. So, that's where we're at. Hired a company with the integrity to fix the things they damaged.