Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
stringjoy.com is listed under Music & Instruments.
stringjoy.com (stringjoy.com) has 5 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
5 approved reviews, newest moderated first
They seem to have serious problems with international shipping and customer service. I ordered a custom set of strings from Europe, and it never arrived. After 8 months of back-and-forth communication and requesting a refund, I have received neither the product nor the refund.
By Iacob
I paid extra for priority shipping 2-3 days. It wasn't shipped for 3 1/2 days! Unacceptable! Also, I sent a message with a question about their product and there was no customer service response. Again unacceptable in the real world...
By Michael B.
One Review with 5 Stars for each and every single string on my 12 String Guitar = 5x12 = 60 Stars Michael Holland, Paraprofessional & Critic
By Michael H.
Great and natural sound on my Martin 00-18.
By Ola
If you play guitar give them a shot. Great strings. Super fast shipping. I’ve never gotten a bad string from Stringjoy.
By Kerry W.
