Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
Petco (stores.petco.com) has 108 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 22 reviews with 5 stars · Clear filters
We needed dog food so ordered online for store pickup. We received a credit for using online service and they texted us in 10 minutes notifying us our order was ready for pickup. Upon arriving at store all items we ready. Great experience.
By Debbie
I was in your store on Lehigh St. in Allentown last week as was so appreciative of the help I received from Cherie and Wendy. They went above and beyond to help me buy prescription dog food for my dog. There were some issues with trying to figure out how to purchase the food, as it was something new. Both of these ladies spend so much time trying to figure it out and were so kind and helpful. As someone who has worked in customer service for many years, I was truly grateful for all if their help. You are lucky to have such wonderful, caring employees.
By Consumer
Petco, Los Gatos, CA. Since getting Fred been regular visitors and always welcomed by lovely, helpful staff. Despite Fred peeing on the floor! Twice. Always a fun visit!
By Jeannette M.
My Petco store is in West Dundee, Illinois. I LOVE the Petco company, my Petco store AND, the Petco Master Card that I got through Petco and with which I earn many great perks that save me money. I have been shopping with Petco for about 11 years and have never had a bad experience. I often order my organic dog food from their website and if I have ever had even the slightest issue, Petco has ALWAYS made things right for me. Petco is THE ONLY store that I shop at for my dogs and it is the only place that I will have my dogs groomed.
By Sue
En lo personal me parece una tienda muy completa en servicios y productos ya que encuentras gran variedad de artículos y cuentan con los servicios necesarios para cubrir las necesidades de mis mascotas. Me encanta ir a sus tiendas por que siempre encuentro lo que necesita. Aparte tiene un personal muy colaborador que siempre te orientan.
By Blanca Gomez G.
This review is regarding the grooming section of the store. Near my home, this Petco has a great group working in the grooming salon. They love my doggy and treat us respectfully and with a cheery attitude. I sometimes take my pup to a poodle salon, but they are booked up and hard to get in. The think that Petco does which they do better is that the pricing is about $15 less, but the girls as just as sweet and they do a great job!
By PoliticalMeetings
