twenty one pilotsReviews of store.twentyonepilots.com

I ordered a Trench casette in august 2019, still don't have it. Have mailed them multiple times only for them to say "it'll arrive soon". Well I don't think so...

I purchased a few lithographs back in October and was supposed to be delivered in November. Ended up getting the package in December except they did not put all the lithographs I ordered inside so I tried emailing the web store which I did not get a response so I called the Warner customer service instead. They told me they would contact the warehouse and that a replacement would be set out. I waited 2 weeks and never got a response or tracking number so I called them again and they said the exact same thing all over again. Waited another week and called again, still the same response except they gave me the warehouse number to call. I call the warehouse and no one answers so I leave a voicemail with my contact info. Next day I call again, no answer so I leave another voicemail. Next day call again, no answer. I call Warner back again and ask for a floor supervisor and was told they were in a meeting and that they would call me back. I never got a call back. Worst company ever!!! I don’t even know what to do at this point.

I ordered a hoodie in November....took them forever to get back to me and let me know they do not have that hoodie anymore, they said they would refund my $70....and here it is January 8th and still no refund. I fear i have just lost $70.

Update: We received our order mid-February, 2020. We only had 1 item and it wasn't LE or backordered. Reading the other reviews, a 3 month shipping time doesn't seem that bad - definitely avoid! On the site, they advertise to order by December 15th to receive the items by Christmas if you're in the US. I placed my order on Dec 14, now it's the 23rd, and the items haven't even shipped yet. I did not get any pre-orders, and nothing has been back-ordered. I get it that we were cutting it close, but it seems dishonest to assign a deadline only to not meet it anyway. Also, no number to contact customer service, only a "contact us" form - sent an email 3 days ago and still have not received a response. Would suggest avoiding.

I'd give Zero starts if possible. Ordered a pre-order hoodie and digital album on Dec. 2 - release was Dec 6...website advertises order by Dec 15 to get in time for Xmas. I thought I would get an email or something about where to get the download, NOPE it's just there when you log back into the website and look at your order. I received an email on Dec 13 that my item has shipped, but USPS still says awaiting packing (over a week later.) I sent the store an email and their response was you will get an email when your item ships... As stated, I already got that email but they haven't actually dropped off the item..? No response to my second message... Absolutely horrid service!!

I ordered two jackets and a hoodie in October. One was a pre-order that was supposed to be released in early December. My status still says processing. These were supposed to be Christmas presents. I ordered a lithograph the first week of November, which was a pre-order for mid-December. It still says processing. Also a Christmas gift. It is now December 23rd. Sorry, son. :( Why couldn't they have at least processed and shipped the items that were not pre-ordered? **Update: I received one item that was pre-ordered in October (got it second week of January). Also received a second item pre-orderd in November (also received in January). Still waiting on two items that were not pre-orders (ordered in October).

Ordered a sweatshirt 11/13/19. Two weeks later they switched it to a preorder item (release 12/6/19). Per their own website “preorder items ship to arrive on or about the release date”. They offer now phone number to call, only a email based inquiry. All 4 of mine were responded to with the same generic ‘our warehouse is doing everything they can to ship packages out for Christmas’. I asked multiple times for a phone number to call and they never replied to the request. It is now 12/20/19 and it finally got confirmation of shipment. It is arriving in the first week of 2020. 2 whole months waiting for a sweatshirt I ordered as a CHRISTMAS PRESENT in the beginning of NOVEMBER. Ridiculous.

Charged at checkout for clothing. Ten days later no item and order status on the customer page says its still not shipped.... Email to support address and told "There was a problem with your payment" which was quite short , abrupt and downright rude. Also not true had they bothered to look. My Card has been charged and they have now updated the order status to Cancelled. Nice work from these incompetents - now you can deal with the Barclaycard charge-back. Seems a common theme here. Don't get involved with E.M.P Merchandising, buy a knock-off on eBay for less and get it in two days.