Lippert ComponentsReviews of store.lci1.com

I ordered a part through a dealer on June 17th or 18th 2026. We were told it would be in, in approx 1 week. After advising my customer and a couple of days, we finally got a tracking number that did not work. Part of our order, 2 $5 orings showed up in a 6"x6" box. The main part we needed never showed up and after another day of calls, were told, sorry the item is out of stock. A week and a half after taking our money and no call, no email, no communication at all, until WE spend our time to investigate it. We are now almost a month after it was ordered and they still have not sent out the part, claiming there is a delay but also saying they are not sure if they can issue a refund. WTH kind of customer service is this? I will NEVER advise my customers to ever replace their original equipment with Lippert components again, EVER. I will upgrade to products that are made by companies that actually care about the curators that keep their lights on.

Be prepared for a poor experience! I ordered a part for my RV refrigerator. Waited four weeks for it to arrive. Discovered they sent me the wrong part. Attempted for several days to make a return with no reply to email. Finally called customer service - they are a joke. Tried to tell me what I “don’t understand” because customer service doesn’t deal with returns. Finally received information to make the return. Discovered I had to pay shipping, and 20% restocking fee. After everything was said and done, doing the math…I spent $74 for nothing. And had to use my own time doing it. If you can avoid it, do not do business with Lippert. For those people working for Lippert, I recommend you find another organization to work for! With this kind of service / concern for customers the company you work for now will not be around long.

Customer service is absolutely awful. I spent the better part of two hours trying to get a hold of somebody to ask a simple question via chat and on the phone about a Bimini top that they sell for my boat. Total waste of time I'm sorry I have their products on my boat and in my RV very scary not knowing you're gonna get any support for these parts. I tried three times to call and order a Bimini top for my boat could not get through to anyone tried on the website three times still couldn't buy it. It's not like I was bothering them for any support. I just wanted to purchase something.

Horrible. Do Not BUY Lippert. I bought a brand new electric jack in winter last year when I bought my new to me used travel trailer. Lippert, is saying you have to bring it to Camping World. Camping World is saying its pass 30 days so I have to go to Lippert. Honestly, Camping World sucks, Lippert sucks. Their customer service is hideous. They don't genuinely care about customers past the sale. This has been a horrible experience.

Contacted Lippert direct to order parts I knew would be correct for my application. I was told parts were in stock and would ship in 2 days. Well it's been 9days and I still have no shipping comfirmation. I have contacted customer support daily by phone and email. The only response I get is it's at the warehouse being processed. REALLY!! My motorhome cannot be moved without these parts and is costing me money every day. Atleast act like you care and customer care and do something....

Thomas Payne Collection RV Euro chair. Two of these chairs with maybe a 2 years of use are GARBAGE. Actually that's exactly where they are going. These chais are super uncomfortable. We purchased this RV from original owners who purchased these two chairs. The fake leather (polyhide vinyls) started flaking but because of the 1 yr. warranty the company wouldn't stand behind their product. These chairs are in a 5th wheel trailer that is used occasionally. Fabric - Pealed like a BAD Sunburn, the advertised "smooth" reclining is anthing but. For $599.99 each the quality would warrant a cost of $150 each. In looking at other reviews there are a LOT of others reporting the same problems. If I could give this chair a NO Star review I would. DON'T WASTE your money, they don't hold up and the company didn't stand behind their product. I'll be posting pictures on FB can't see where I can here.

Had a flaw on lippert awning which caused fabric to tear on new trailer. Lippert would not stand behind product because they believe I damaged it somehow. Very poor service. The trailer is a 2025 Sportsman classic bought in June of 2025.

Terrible company! Buyer beware! I purchased the lippert girard tankless water heater in January 2025 and come January 2026 the thing starts spewing water everywhere. I call them for a replacement but they said no because it froze. Now when I bought the unit it claimed to have built-in freeze protection. On the phone the CS person I spoke to said that doesn't mean anything. They denied my warranty claim and said they wouldn't replace it. I went to the BBB and filed a complaint against the company. They offered a free replacement but after THE BBB complaint was closed they changed their mind and said they aren't going to replace it anymore. Awful customer support and awful supervisors.