Store BillieeilishReviews of store.billieeilish.com

if i could rate it as 0 stars i would. my nephew who is a big fan bought their $120 jacket and in less then a week of just one trip to the washing machine once, its torn in the back from one side to the other like a Cheap paper towel-ripoff, after my sister sent in an email asking for another one with screen shots they simply replied they cannot do anything about their faulty product that they sent stating it is not their fault. NEVER BUY FROM THIS STORE! Men’s Antora Jacket $110.00 save urself some time your welcome

Very bad. They do not ever answer and i need to return an item whether the US or Canada store.

Don't ever buy from here pretty sure it's a scam waited 5 weeks for my t shirt still nothing, than I see culture kings has the same one for 80$ wish I just bought from there out of pocket a lot of money that I can't afford and no christmas gift , I hope you stub your toe!

After six emails over a span of 4 weeks, we have yet to have a reply or be acknowledged. Incorrect merch was sent. Incredibly disappointed. No number for direct contact. Be aware you make it any merch they decide to send you

Ordered paint splatter cd back in May. I received an empty CD case. I have contacted them many times and have never received the cd or a refund. Wish I would’ve checked here first.

Horrible experience and customer service. Such a shame that this artist's merch site cannot be trusted. Ordered the Hard & Soft Tour belt as a birthday gift. Shipping eta says 2-6 days. It took over 3 weeks for the item to ship. Once it arrived it was the WRONG item. I received a hat, not a belt. When I contacted customer service via email I did receive a reply. However, the reply said "This will be a very expensive and long process for both you and us. Will you accept a 15% refund?" ...WHAT?!?! They shipped the wrong product and are passive aggressive in discouraging an exchange. Not offering to send the correct product and also not offering to return or refund. Why would anyone want to keep the wrong product and only take a 15% return for the vendors mistake??? What kind of sketchy business is this??

If I could give them 0 stars I would. Hands down the worst customer service I’ve dealt with! They sent me the wrong Vinyl and told me I can return it but they won’t refund me or give me the correct product. Did not care at all for their mess up. Billie clearly doesn’t care enough to realize that wrong vinyls are being sent out. Do not ever order from here because they don’t give a shi about you.

Ordered HIT ME HARD AND SOFT splatter paint cd. Was expecting the cd sleeve to be painted, but only a small postcard inside was painted. Plus it has remnants of a sticker on the post card that I can't just peel off.. RIPPED OFF, never order from her store, she does not gaf about her fans.