Awful experience from start to finish
customer service and the website is awful. order 4 items - 3 were due in a few days after my order. almost four weeks late I chase to be told the item that was in stock is on back order. would i like to cancel the outstanding item, all the items or wait. I asked how long the out of stock item would be. So Fifa sent the 3 items that had turned up and went radio silent. The returns process is unnecessarily painful. The fifa store website says you will get a return slip which isn't true and to use the return link online. Which doesn't work and miscalculates the refund. The agent ends up stopping the chat without any warning. Which is great because you are still trying to process the return. Now there is a queue and they keep cutting those in the waiting room instead of resolving their problem A massive mistake - maybe beacuse they are a monopoly. If i could give this a massive zero or negative. it would get it.
By Colin R.