FifaReviews of store-eu.fifa.com

The worst customer experience in my entire life. I ordered 2 shirts for the Women's World Cup as a gift. One shirt arrived within a week, another still hasn't. No one replies by email, Live Chat is very poor, no understanding what is a proper customer service. After 2 months I finally received the other parcel (also had to declare it for some reason now), opened it and it's a completely wrong item: wrong national team + kids size instead of Women. I have contacted them more than 5 times in Live Chat but the last one today with Malika just impressed me so much. No respect, no response, just left the chat when I was waiting for their response ... UNBELIEVABLE!

I bought some items, paid express delivery because they didn't have another option. They charged me on AUD but they charged an extra fee for international purchase which is ridiculous. Items arrived missing one of the items and not on the time they promised. I am still try to contact them to get my item but they only sent automatic responses.

Been waiting over 5 weeks now for my jacket I paid $200 aud. Same as evreyone else they send a generic email saying they will dispatch it in 2 days. I have asked for a refund or cancellation of order they have denied both options until I recieve the item which I never will. This is a scam. Do not order anything from them.

Ordered a t-shirt for my daughter for the women's World Cup & I'm still waiting for it?! What's going on please?!

I ordered two T-Shirts for the Women's World Cup on the 1st of august. The order never arrived, I tried to contact them multiple times but the answer is an automatic one, it just says it will ben distpached soon. I'm going to ask for a refund. The order was a gift. What a mess of a store.

Very disappointed in the FIFA Store. Ordered a shirt for the Women's World Cup on 21 July. Express Delivery. Still not arrived and multiple contacts just result in form letter replies saying they will "dispatch in a few days". Now trying to cancel order and get refund.

Order not shipped after over 3 weeks of waiting. Generic response from support. Update 31st August: I finally got 1 of the items I ordered. Still no word from support on the 2 tickets I opened with them.

The worst online 'purchase' experience I have ever encountered. So bad that I am going to contact the ASA. Item ordered never arrived and complete run around from so-called customer service. Totally and utterly appalling.