StopandshopReviews of stopandshop.com

Horrible experience. For the second time in a row, they simply failed to prepare our online order. No explanation no apology. The manager is sleepy and the person who spoke to me about our order wore PJ bottoms and was the opposite of friendly. Only competent people were the guy in deli and the kid at self checkout who seemed to at least kinda get how pathetic this place is.

Worst shop online service. first they didn't have everything I wanted. But if I were to go myself I wouldn't have any trouble finding what I ordered. Then I was charged $60 more than the actual price. When I called customer service they gave some bull crap excuse that this is a normal procedure for them. So I asked how long do I have to wait until I get va k to my checking account. I was told now I have to wait 7 to 10 business sheesh last time I ordered on line.

I have only been to ONE Stop and Shop that is run well and that's in Massapequa, NY. Unfortunately, I don't live near that one. I'm in Queens and the Stop and Shop in Howard Beach is the WORST! There is a lot of foot traffic at that store and there is NEVER any hand baskets by the door. You always have to search for them on the other side of the store. This is EVERY time I go in there.. Then they reduce the prices on THEIR brands while raising the price on competitors very high. I frequent multiple stores in the area and know that I can get the same competitor brands a lot cheaper. Which I do. I go to another store to get the brand I want at a reasonable price. Then there is the rotten produce and expired meats.. when I was in the store last week, I literally walked out when I saw that every single package of chicken was past the sell by date.. I never buy more that a few things in this store, and only when I'm stuck and don't have time to go anywhere else.. Oh, and don't bother sending your feedback in response to the "How are we Doing? headline printed on their receipts. I've tried. There's always a problem with the site when you hit "submit." It's Just like their store, Useless.. I predict this store will be out of business within 2 years. It is THAT bad..

On 11/5/24 at the Top and Shop on 961 E. 174th Street in the Bronx, (Store #2593) there was only one register open at 7p.m. on aisle 11, with a cashier rudely telling people to "Go to self-checkout! I'm going home! I'm not taking you!" And no other register open until 8 p.m..meanwhile, self-checkout has limited service (you can't use OTC), a growing line and that cashier gets away with logging off 15 minutes before a new cashier sets up.

Upper management has made a decision to charge very high prices often 50% or more higher than competitors, while often letting a long line of customers wait at the one register they allow to open, forcing most people to use self-checkout machines. High prices and little or no service is their business model. I avoid Stop and Shop like the plague and will drive out of my way to other markets with much, much better prices, many cashier lanes open and great service.

Stop and shop ripped off and no response at all I try to buy ice cream but OTC is not covered what they said but scanned and took my left all money last month Sunday (7/28/24)$27.86 This is terrible for customers I won't come back

Avoid if at all possible. Only one cashier open, as usual, 20 minutes waiting on one customer with 12 others on line. It is the check out person not the customer as the same with every customer. Fruit and vegetables often bruised or not fresh, sometimes moldy hidden on the bottom of the sealed package. When ask for help in finding an item, the response is always "i don't work in this section". After waiting long time until they can find the manager it is clear he does not care.

Ignorant people after hours went there at 8:30 to get a lobster seafood is closed but deli and the entire store is open not quite sure why what's the matter they smell like fish they got to close down early sounds like a bunch of pussies