Stellar Service
My issue was resolved so promptly that I belive my business matters!
By Ebony
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stone Lain is listed under Home Goods Stores.
Stone Lain (stonelain.com) has 451 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 357 reviews with 5 stars · Clear filters
My issue was resolved so promptly that I belive my business matters!
By Ebony
They allowed me to replace some plates that I accidentally broke which I don't believe is their typical process. Now I have my full set again! I love these dishes and they were a wedding gift. Originally I was only sent 1 of 2 items and they quickly fixed the error and sent me the second item!
By Katherine P.
Quality items, quick and efficient service. Received replacement items in a very timely manner.
By Karen L.
Stone+Lain responded promptly to my inquiry and settled an issue for me in a timely manner.
By Melissa M.
The customer service was wonderful
By Wendi P.
Good looking, and high quality.
By Adrian G.
I can't say enough about customer service! I broke a plate I was able to get a replacement. In my original order there was breakage and they sent me new pieces. I love the plates and bowls such good quality. The green is beautiful.
By Jennifer R.
wonderful products -
By john B.