They take your money the day you order and play the delay game beyond promised delivery/ship date. Stay away!
By Dave
Stick with Bali - cost savings not worth the problems of dealing with Steve's
I ordered all the blinds for my downstairs from Steve's Blinds. At the same time I ordered all my upstairs blinds from Bali. Bali's were at my house in 5 days. Steve's took over 2 weeks.
EVERY one of the Steve's Blinds was short, especially on the left side, and one of the blinds didn't retract at all. I called them and they said to send pictures. I sent pictures, and they sent an autoreply saying I would hear from them within 24 hours - and usually in 2 hours. Well, 48 hours later I CALLED THEM because there was no response. Their reply? Oh, please send the measurements of the blinds. Why I had to do that I don't know because they had the measurements on the order! But I did that for them, received another auto reply about how they'll get back to me. 48 hours later I initiated another call.
Then their idea was that the factory would send me some troubleshooting information. Well that NEVER came. So, I call them again, 48 hours later, and ask where that toubleshooting info was. No good answer. They'll contact the factory and get back to me. Ummmmmm.... Not so much. 48 hours later I call them back and ask what the factory said. "Oh the factory must have forgotten."
Now, after two more of my calls to chase them down, they are asking me to "please send one of the blinds back to us so we can look at it." I told them I don't have a box, and that they ought to send me a shipping label. The customer rep said that she would do that. Today, 5 days later, I call them and ask where the box and label are. The customer rep says that the factory didn't have a box for my size - 28" wide. For crying out loud, THEY sent them to me in boxes they CUSTOM MAKE to fit the blinds!!! Make another one! But no, the poor phone rep says she will try to find me a box and send it.
So here I am, over a month after ordering, and over 11 days after installing these blinds, with light leaking everywhere, waiting for some poor girl to find me a box and send me a shipping label, and I'm very unhappy with this company!
Did I mention that my Bali blinds are BEAUTIFUL, every one of them long enough, evenly hung, and in full working order? And the price differential was definitely not worth the problems of dealing with Steve's Blinds!
By JuliAnn
I ordered 3 defective blinds
I ordered 3 defective blinds. The cord lock is defective so the blinds cannot be lowered by pulling the cord to the left. I finally got one to lower and two slats are in the same slot. It has been a nightmare dealing with the company. Keep getting responses to emails "Someone will call in 24-48 hours, which doesn't happen. Web chats end with "customer service will call" I would never purchase from them again
By Jacque J.
Lousy customer service
My blinds came 1" too wide. It may have been my error and I was more than willing to pay whatever I needed to to get them cut to the proper width so I could use them. They were expensive. I contacted Stevesblindsandwallpaper for advice and help. Several days later I finally got a call with a curt, "There is nothing we can do. Maybe you can find a local place that can cut them". No help, no service, no bother for them. They have my money and customer service is at an end. They won't get my service again though. I wasn't asking for anything for free. I needed help and I'm not even convinced it was my mistake! I have ordered many, many blinds for my large Bed and Breakfast over the last year and got them dead on every time. I expected more and I'm dissapointed. I wouldn't chance buying from these guys. They don't care about you.
