The greatest experience was the…
The greatest experience was the customer service rep. She when above and beyond to help me get my information updated. Wonderful
By Angela T.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
The greatest experience was the customer service rep. She when above and beyond to help me get my information updated. Wonderful
By Angela T.
Everything was well explained & simple to understand. The communication I had with the agent was perfect. Thank you. A
By M. W.
The online process was easy and everything was not complicated to get through the online background check.
By Sylvia R.
Great! Was able to finally get my test done and am excited for my new employment.
By Jasmine H.
They made my onboarding process easy to understand and when I did have a question They made the answer very clear
By Michael
Quick and easy. I had to call Customer Service for one question regarding the website application and they answered right away and walked me through the solution.
By Berg T.
Quick and efficient process. Everything was clear and I always knew what to expect and what was expected of me.
By Aaron
Very Effective and knowledgeable customer service representative.
By nelo