Kudos
The rep that helped me, stayed with me from beginning to end. Very patient, knowledgeable & understanding.
By Homer B.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
The rep that helped me, stayed with me from beginning to end. Very patient, knowledgeable & understanding.
By Homer B.
Excellent service
By Danny H.
Easy to follow onboarding process. The site timed out a couple of times and gave an "offline error." Just log out of your browser completely and give it a couple of minutes. I used IE and Chrome with the latter resulting in better navigation experience.
By Vicky C.
I wanted to fax my forms over, but there was no answer. So I called and customer service was friendly and helpful. I was told to send them in another way.
By Juani
Agent was able to assist me with my issue. Very pleased.
By Ken
Everything went smoothly once customer service found that my wifi somehow was hindering a connection. Nonetheless, once on the site, everything went smooth and customer service was very helpful.
By Harvey J.
Sterling was very organized
By Laurette K.
Good experience
By Modassir I.